mbrogden0504
belltunes
...one other thing. Best to use Intel usb 3 ports.
Thanks, my laptop only has one usb3 port. Not sure if it's intel (and my understanding is you are supposed to use the ports that come with your pc, not an external one.)
This is important. USB3 ports often do not play well with USB2 devices. As a rule, use USB2 ports with USB2 devices. Belltunes is saying his Intel USB3 ports work fine with his Apollo. If your USB3 port isn't Intel, you then that is likely causing your problem. Are you saying your laptop doesn't have any USB2 ports?
Also, make sure you have the latest firmware and driver software for your Apollo.