2016/01/22 12:43:35
Rain
So a few days after I bought my Marshall half stack, I went on Marshall's web site and proceeded to register my stuff - entered my S/N and e-mail address, clicked "next" and was advised that someone would get in touch w/ me to confirm registration.
 
2 weeks later, having not heard from the good people at Marshall, I contacted Support, and got a reply a few days later that my case had been forwarded to their USA service center. Why was there no option for me to contact the US service center in the first place, I have no idea. There is ONE support link on their web site. But anyway...
 
2 more weeks and I had not heard of them, so I contacted the lady who's replied the first time. Only, this time, I didn't get a reply.
 
My patience wearing thin, I contacted them via pm on Facebook. In a matter of hours, I was provided with an e-mail address.
 
Finally! Or so I thought...
 
After providing my info, I was advised that those S/N were for USA and needed to be registered in America, and that my info would be forwarded there. Not that there is any option to actually register a US S/N on Marshall's web site, mind you.
 
It's been two days and I've not heard from them. And honestly, I'm not expecting to.
 
Love my amp, but Marshall really need a lesson in customer support...
 
 
2016/01/22 14:27:35
ampfixer
Everything will be handled by the store that sold you the amp. Contact them and tell them about the issue. The sales receipt and serial number are what you need for the warranty.
2016/01/22 15:27:57
craigb
The probably shouldn't have outsourced their registration department to the DMV... 
2016/01/22 16:10:01
Rain
ampfixer
Everything will be handled by the store that sold you the amp. Contact them and tell them about the issue. The sales receipt and serial number are what you need for the warranty.




You mean Guitar Center? I'm screwed...
2016/01/22 16:46:23
Rain
slartabartfast
This link works from a US browser:
https://marshallamps.com/support/product-registration/
 
 
http://www.howtogeek.com/210614/how-to-access-region-restricted-websites-from-anywhere-on-earth/
 




That's where I registered in the first place. But they did not follow up and when I contacted support, I was told that my case would be forwarded to US support. And again. And again.
 
Everything on their site is UK-centric. No way to register an American amp directly or to get in touch w/ US support.
2016/01/22 16:50:06
Moshkito
Rain
... 
Love my amp, but Marshall really need a lesson in customer support...
 ...
 


The best lesson is a Consumer Protection Agency complaint (available online) ... it comes from your state's Attorney General, and watch all that stupid paperwork, and management doing nothing disappear in 3 seconds and you get a call on it. Save the paperwork next to the Stack's sale paperwork, and voila ...
 
Too many of these folks are just playing games and they need to have a pogo stick up their ............ !!!
2016/01/22 18:11:25
sharke
I registered my new toaster the other day. It really made me feel like my whole life was coming together!
2016/01/22 21:13:07
clintmartin
Don't forget to register your drone.
2016/01/22 21:26:38
BobF
That reminds me ... I haven't registered my new Ninja Coffee Bar yet.
 
Dude, I feel your pain.  I gotta say though, I've always been treated well by the folks at GC.  My experience is with 6 retail locations and online/phone.
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