Hi Steve
I totally agree with you by the way that most software has bugs - perhaps I should expand on Groove Agent - on reflection the fact that it never worked properly might not be actual bugs as such but more poor design or poor implementation of basically a good design.
Groove Agent 1 never worked as described - nor did the next (paid) update and nor did the final (paid) upgrade, Groove Agent 3, that I invested in - actually in Groove Agent 3 they introduced some new features that were great, but these also bought new problems.
As you will have read many people discovered work rounds etc which made the product more or less work as intended I think - I can't be sure on how much functionality they achieved through these workarounds, because after three attempts and three payments to Steinberg, I thought enough was enough and gave up.
I have to say the experience I had with Steinberg was dreadful - quick to take the money - then NO backup whatsoever in my case - in fact when I complained about Groove Agent and other products that I had only just purchased but which they basically dropped overnight, they just deleted my account!!
Nigel