Cakewalk is introducing Analytics to SONAR this spring. We want to know how you use SONAR so that we can continue to deliver the best features, fixes, and new content based, more than ever, on user feedback. Participation is 100% optional. Here’s how analytics can help improve your SONAR experience.
Why Do Companies Use Analytics?
Feedback has always been important to us. We already use information from forums, surveys, press, dealers, and social media to gain perspectives on how new updates to SONAR are doing, and what needs more work. Unfortunately this doesn’t always tell us how the experience is for the larger population of customers outside of these channels. Analytics are the best way to gauge the in-app customer experience. Your feedback in all these places is very important to us, and we’d like to continue to expand our understanding of how you use our software.
How Specifically Does this Help Users?
We’ll be able to find out what features are popular, ways to improve features, roadblocks that users encounter, and how well new features integrate with your workflow. However, this doesn’t mean that we won’t pay attention to features that are less used. We see this as an opportunity to look at less used features and improve them.
Can I Opt Out?
Of course! You can disable analytics in SONAR’s preferences at any time. You also have two participation choices: Anonymous, or Cakewalk Account Connected. Connecting your Cakewalk Account makes you eligible for community activities, such as earning rewards.
Is the Data Sent to Cakewalk Secure?
Yes, the analytics data goes straight to our server in an encrypted format.
Will Cakewalk Monitor Other Apps?
Absolutely not. We are not interested in other apps you’ve installed. Our analytics apply only to SONAR and how you use our software. We can’t, and will never, monitor your activity outside our app.
Do Analytics Affect Performance?
No, gathering analytics data places no strain on the CPU. Whether you choose to participate or not doesn’t change SONAR’s performance at all.
Sounds Good, How Do I Participate?
We’ll announce when analytics are included; just make sure you leave the option checked in Preferences. And, we’d like to thank those who participate in advance for your assistance in helping us continue to refine and improve SONAR.