Well;
In my opinion for the collected data to have even the slightest bit of meaning:
- CW needs to know exactly what percentage of all Sonar users have (stayed) opted in.
- They will need to know if at any given time a 'series of data' is collected if the user's actions lead to succes or to failure (from the users point of view!) .... or if certain (series of) actions were due to other actions taken before with succes or failure.
- They would need to know what type of customer the user is.
Seems to me that this is the wrong approach for collecting data with the purpose of analysing and improving user experiences.
!
I believe a
better approach would be to have a daily/weekly/monthly
theme or question which would be presented to the users that opted-in to helping. (On the new start-screen for example)
Then the users that really do participate will give feedback to that specific question only....and as soon as the user submits his response to the question/theme the collected data for that session (mouse-travel, amount of clicks, menu's opened & closed, etc. or whatever data CW is interested in) will be submitted together with the user's experience described in words.
THAT will give CW
real focused insight.
The daily question could be simple or complicated.....doesn't matter. It should be specific though.
(i.e. are the buttons for function XYZ too small for your touchscreen? User answer yes: Data logged also shows users multiple times clicking next to function XYZ by 5 pixels so they know how much larger the buttons must be.)
The people opting in do not need to respond each and every day/week/month.....but in this scenario even rewards for the amount of feedback given makes sense......people spend time
actively contributing to
answering the questions CW are actually really after.......not just 'dead' data being logged.
Even though this approach sounds similar to what people are already actively contributing in the features&requests and bug-reports forum this is not the same....there users are expressing their own thoughts; not answering CW's questions.
Also CW could then in certain cases contact certain users directly for additional feedback. I guess that's what the new feedback feature will be about?!
Maybe I'm thinking too simple or too complicated and this might not work at all.......but right now that's just:
my 2cents.