Yeah, that's the way things work sometimes. Tried several times today to contact the agent but with no luck. I have the case number so I will be a little more persistent tomorrow. I might add that Sonarworks also has been in contact with them so I suspect it will probably get corrected soon.
Sonarworks had shipped it Fedex Priority and I watched it move from country to country to country and then it hit the states and everything just stopped. A single small package, that wasn't even containerized, could cause such a stir with US Customs... End of rant, just a little disappointed right now.