• SONAR
  • ***SOLVED*** - SONAR Platinum crashing on closing
2017/04/15 18:49:26
Lanceindastudio
Every time I close SONAR Platinum it shows a crash and the box comes up asking me if I should send the report which I did multiple times. This just started happening and it was after the latest update so I reverted. Same thing. Tried update again to latest version. Still happening.
 
Anybody else? Any ideas? I have been working in SONAR everyday and this just started happening yesterday.
 
Cheers,
 
Lance
2017/04/15 19:39:58
scook
Crash on exit is often plug-in related. If there are any 32bit plug-ins in the project they would be high on my list of suspects.
2017/04/15 22:32:56
Lanceindastudio
In this case, it crashes when I just open and close SONAR, no plugins loaded.
 
Being a veteran with SONAR, that was my first thought as well, plugins, so I did the test of not loading a project and just opening SONAR.
It shows a crash report box every time I close SONAR, no session loaded at all.
 
Thank you for the suggestion though! Much appreciated!
 
Lance
2017/04/15 22:36:47
scook
The Windows Event logs may contain information regarding the problem. If SONAR is generating a dump, open a ticket with support and send them the dump to inspect. Here is some additional information about dumps http://forum.cakewalk.com/FindPost/3475550
 
2017/04/15 22:44:03
Lanceindastudio
Hi Scook. Thank you for chiming in.
 
I was under the impression that the crash report box sends the dump no?
That was my hope when sending it and I selected to get updates on the report when I did send it.
 
I posted in the forum as well as I have not visited in a while in case other people had experienced this recently given the recent SONAR update.
 
Cheers,
 
Lance
2017/04/15 22:50:44
scook
There is a tool that sends crash reports to Cakewalk. You may get a faster reply from support if you follow up with a trouble ticket. Personally, I have not had a crash on exit in some time. I suggested a common cause above based on the information provided in the OP. Maybe some one else has another idea.
2017/04/15 22:52:59
Lanceindastudio
Yeah I had not had a crash in as long as I can remember until this suddenly came up.
Thank you again for chiming in.
 
Lance
2017/04/16 16:48:20
THambrecht
Here the same.
We have running SONAR on several laptops. One laptop is recording music cassettes. SONAR is crashing without any plugin - just audio. In this case its up to the audio interface "Fast Track Ultra 8R".
Then we have running a laptop recording vinyl. It's up to DELL Latitude and the intern firewire controller. This laptop is also crashing when closing SONAR. We get even a blue screen when SONAR closes.
But all recordings are very well.
I think SONAR has a problem breaking up the drivers from some audio interfaces in connection with some USB- or Firewire-interfaces.
2017/04/16 18:01:28
paulo
I had this problem all the time when I first installed Plat (2016.12) 
 
Not only did it crash all the time, but the crash reporter thing went into overdrive every time and generated multiple messages - often 20+. Having hardly ever had a crash with X3 Pro,  I was quickly beginning to think that Plat just wasn't worth all the aggro.  Then, without me doing anything at all it stopped doing it. Same PC / same projects / same plugs / no updates. Go figure.......
 
It still throws a crash wobbly now and then after freezing a synth  - AAS synths in particular -  but nowhere near as bad as it was though. I think I'm on 2017.01 or .02 now - can't remember whether I did the .02 update, but definitely haven't done .03 yet.
2017/04/16 20:53:04
Lanceindastudio
Ok thank you for the feedback guys!
 
Lance
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