Hi-
If I got an abusive PM, I wouldn’t post it on the public forums, since the general membership can’t do anything about it other than commiserate with me (or not

.)
As far as reposting info from tech support or from another member with a solution to a problem, I said in my OP "unless both parties consent." I would assume that in the vast majority of cases where the content is helpful or informational, both parties would consent. [BTW, many, many,
many years ago, emails from Cakewalk tech support ended with boilerplate text to the effect that the contents of the email weren’t to be made public. There might be a few here who remember that!]
I’m not sure how this turned into a FOIA debate

! I was surprised to see what was clearly intended to be a private message posted publicly on the forum. It was the first time I’d ever seen that. That was pretty much the impetus.
In the way back olden days, that would have been a major faux pas. I know times have changed, but I still don't understand why anyone would feel the need to post the content of a PM on a public forum unless both parties agreed to make it public. Obviously, CW can use the content any way they please and thanks, John, for explaining privacy on the Internet to me!
All I was really trying to say is that
IMO, carrying a personal disagreement into the public forums by posting the contents of a PM conversation without the consent of both parties shouldn't be okay.
Thanks-
Susan