I need support, I have a support plan, I can't even get an 'appointment' for a call back.  Even if I wanted to stay on hold for 2 hours, I don't even seem to have that option.  There are no phone numbers, no email address, (only web email support)
I have emailed 2 times in the last 10 days.  No responses. Except an automated 'case number' which is doing me no good. 
It's like hollering down into an empty canyon.
What is up?
Bob
 
Wow.  After sending this email, I saw a bunch of similar ones.  Dating back to early June.  I  'was' on the fence regarding the 'lifetime' update deal.  But no more.

A lot of times issues can be solved here...I would recommend creating a new thread with the issue as the subject.  There are many knowledgeable people out there just waiting to help.  I use this forum for all of my support/questions.

The forum isn't substitute but can be very effective.  Post a new thread with your system specs, hardware and other information that might be helpful.  We have gotten a lot of people (myself included) sorted out.
 
Cakewalk has been experiencing some growing pains in the support area for several months but rumor is they are working on it.
 
In the meantime, let us try to help.

sorry to hear of your troubles.
may I suggest a search of the forums. they would have turned up a few similar threads thus not troubling you to start a new one on your very first post.
 
you might also want to post your problem. I know there are many of us that are willing to help.
good luck
 
Chuck

I won't repeat the details above, but if you really do want/need help (at one post it's hard to tell?) there's no place like this forum or its inhabitants.
 

Bob E
I need support, I have a support plan, I can't even get an 'appointment' for a call back.  Even if I wanted to stay on hold for 2 hours, I don't even seem to have that option.  There are no phone numbers, no email address, (only web email support)
I have emailed 2 times in the last 10 days.  No responses. Except an automated 'case number' which is doing me no good. 
It's like hollering down into an empty canyon.
What is up?
Bob
 
Wow.  After sending this email, I saw a bunch of similar ones.  Dating back to early June.  I  'was' on the fence regarding the 'lifetime' update deal.  But no more.

 
What's your case number? Also, what's your issue? The good people of the forum are usually really helpful here, but you have to let them know what's going on.

I contacted cakewalk support in june. I was having issues deleting a project. In my experience at this time, cakewalk was second to none in support. So I was baffled when all your support phones were off. After reading your announcement I sent an email mail. Soon after I got a letter back with case #319218 saying most answers in 3 days...after a month I gave up on you and thought how this all corresponded with the big announcement. ..I finally got a responce, an apology for the time delay and was given a choice 15 percent discount coupon...#DA8-J1K-NGN. But no answer to my question..I wanted to upgrade to professional so I tried to upgrade from ccc with coupon...lol, after applying coupon code my price increased...I tried to Xbox it out but after a few days figured I was better off upgrading through sweetwater..at this point it was cheaper. Well I got to likening the pro series quickly and decided what day heck, get platinum with life updates. Noel tellso me it's 199.00  sweetwater says it's 199.00 but when I push buy, it says 299.00   I'm just really frustrated with your support...I understand your getting this under control, but I waited a bit long and if this isn't resolved I'm missing the sale on platinum  lifetime update...august 31st......

The Cakewalk store computes your upgrade based on the products in your store account.
Upgrading from SONAR Studio or Professional to SONAR Platinum w/ lifetime updates is 299
Upgrading from SONAR Producer or Platinum to SONAR Platinum w/ lifetime updates is 199
The same as Sweetwater
 

Our records associated with your user ID show that you purchased SONAR Professional on 8/10.
As SCook says this entitles you to an upgrade price to SONAR Platinum with lifetime updates at a price of 299 and not $199. 
 
And regarding your case number - I don't see anything in our system with case #319218. Perhaps you mistyped it.

Hi, Ok, Maybe someone on this forum might have a solution. Thanks.
Here is my problem.

I am using ReWire.  All seems to be working nicely except when I am ready to exit the program(s).
Here's what is happening:

1.    I open up Sonar. Insert a ReWire. I chose Sibelius. The programs work together with Sibelius in ReWire mode. Seems fine.

2.    I close Sibelius.(if I were to try and close Sonar, Sonar would tell me to close Sibelius rewire first)

3.    I get this message “Unhandled error”

4.    Sibelius crashes and then tries to restart. (it locks up, so, no restart. I end the process)

5.    In Sonar, I am then unable to select Sibelius when trying to ‘insert Rewire’ (or re-insert).  Sibelius is grayed out. (So Sonar still thinks it has Sibelius in Rewire mode, I guess.)

6.    I am then unable to close Sonar.

7. Sonar tells me I must close my rewire device, which is closed. It doesn't appear in the Task Manager. (So, the Sibelius.exe process has ended)

The only way for me to close Sonar is to CTRL+ATL+DEL "nuke it" in Task Manager.
(because there's the endless cycle of Sonar telling me to close the rewire app before closing Sonar. Then I  click 'ok' etc.. etc..)

There seems to be no way for me to close (or 'nuke')  the rewire app inside of Sonar.  Is there?   (this would be a 'workaround', but would help)

Any ideas what is going wrong?  I'm really not sure if this is a Sonar and Rewire issue, or a Sibelius Rewire issue, as both programs work well in standalone.
 I have had 2 call-backs sessions, and great tech support from Avid/Sibelius customer support which is great. They/we did everything possible, so far, to troubleshoot the issue and it doesn't seem to be something with Sibelius.

I am using Sonar Platinum, and Sibelius 8.4 on a Windows 10 PC. i7 32gb of Ram.
Moto Ultralite Audio interface. Axiom 25 midi controller.
Please help!  Thanks in advance.

Bob E