danbottomburp
I`ve been waiting over 6 weeks for a reply. Nothing at all,Checked Spam folder as well but nothing from Cakewalk.Forced to keep paying monthly until they get in touch.

 
You currently have an active monthly membership. 
I don't see any purchase of SONAR Platinum annual or lifetime in your records.

Is it possible that the purchase was attempted, but for some reason failed while the transaction was being processed by Cleverbridge?
 
I have had that happen to me on two separate occasions - where I bought some component or expansion pack through the Cakewalk Store, then found a message from Cleverbridge in my Spam folder saying the transaction failed, even though the money was removed from my meager bank account.  (both purchases were fixed readily upon contacting Cleverbridge).
 
For something like the above, as I didn't see the Cleverbridge message until I went hunting for it, it looked like the purchase took place but then vanished into thin air.  (again, all is well now).
 
Bob Bone
 

It is possible. In fact there were some issues with transactions posted from Singapore due to a bug in their system. They are investigating that currently. Unlikely to be related to this however.

Bob E
I need support, I have a support plan, I can't even get an 'appointment' for a call back.  Even if I wanted to stay on hold for 2 hours, I don't even seem to have that option.  There are no phone numbers, no email address, (only web email support)
I have emailed 2 times in the last 10 days.  No responses. Except an automated 'case number' which is doing me no good. 
It's like hollering down into an empty canyon.
What is up?
Bob
 
Wow.  After sending this email, I saw a bunch of similar ones.  Dating back to early June.  I  'was' on the fence regarding the 'lifetime' update deal.  But no more.

Ok, same situation here. I bought SONAR Platinum (with Lifetime Updates) on 27/10 2016. My Sonar Platinum is stuck in Demo mode. I can roll it back to before the updates and it works. I have reinstalled command centre, tried everything. For a while Cakewalk came onboard, I had technical guys interacting with me. Then everything went weirdly quiet. Nada for weeks. Phone support simply doesn't appear to exist? Have Cakewalk gone bust? This is crazy, and I don't plan to stand for it, having shown a lot of patience, and discretion up to now. I need the equipment I paid for.
 
PM

You may find that posting this issue in the Store forum will get you a faster response from Cakewalk, as they have indicated on at least a couple of occasions that they try to resolve purchase/registration issues in a timely manner - I guess a raised priority level.
 
It's just a thought - and I hope you get your situation resolved soon, 
 
Bob Bone
 

This thread was also essentially from back in September - at least the most recent post had been, prior to you posting about having a similar issue as the original poster of the thread.
 
Again - I suggest you try posting your issue as a new thread in the Store forum.
 
Bob Bone
 
 

Thanks Bob. Some one got back to me today, which is a start. I will wait for a week or so now to give them a fair chance before escalating it further.

Did anybody ever find a solution to the Sibelius/Sonar rewire issue? I have had this issue for a long time now, through different versions of both applications (now using the very latest versions for both). A support call into Avid also failed to resolve the problem and the advise was to use task manager to close Sibelius.

You have a support plan?
 
No kiddin. Where do we sign up?