Call me old fashioned, but I think it's good to remember that we can try to help the Cakewalk team, or anything else we benefit from or enjoy, and not always just the other way around. We are all people after all.
 
If we think that Cakewalk is some huge company with abundant resources and staff, I think we could be surprised.
Over the years I have come to appreciate Cakewalk as a company with dedicated, hard working staff, but of course probably limited on staff and resources, and in this climate the future is never clear or written in stone.
 
I hope the best for Cakewalk and the team, and of course Sonar, and as a customer I hope to be part of the ride because as a new user, I really like Sonar..
 
I've witnessed with companies as huge as Microsoft the people complaining about game support and things in forums, only to see the games themselves be unexpectedly discontinued, and when you saw the negative comments beforehand in the forums, you wouldn't blame the techies for just giving up. We forget that the majority of happy customers don't need to say anything, so we often just witness the negative experiences.
 
Tech issues of all sorts can get frustrating, I understand this from both sides of a tech desk. There are so many compatibility issues with software nowadays. I'm a Windows enthusiast, but I'm first to acknowledge that Windows updates have often been the source of quite a few issues with all sorts of companies and types of software/hardware, and it must be frustrating for many a manufacturer. An example of this would be game stuttering (for some users) since the Windows 10 Creators update, something which will apparently be addressed in October's Windows 10 Fall update. The same went for webcams a year ago, etc. 
 

Matron Landslide

chuckebaby
 
Add another user to my blocked list.

remember when you blocked sanderxpander? lol, I am surprised there are any posts you can read , you've just about blocked everyone, seems if someone doesn't agree with you or they aren't praising SONAR or cakewalk you block them. Wake up and smell the roses 'man', and don't be so afraid of reality.

 
Dude your just as much a homer as I am. If someone complains about your dear Reaper, you get all upset.
So you need to "smell the roses" too.
 
Sander has offered a lot of great ideas to this forum, that's something I couldn't block, I unblocked him a long time ago. I realized I was wrong. Im human. Heck, I might even be wrong now.
 
I block everyone ? Prove it. Post some links, or are you just talking out of your tail pipe as usual.
 
That's what I thought
 
 
 
 
 

Matron Landslide
Wake up and smell the roses 'man', and don't be so afraid of reality.

 
Well I live in a reality-based world, and the real issue is the following.
 
From self-checkout at supermarkets, to voicemail hell when you're trying to find out why AT&T double-billed you, to software tech support, companies are trying to get rid of expensive and time-consuming human interaction. I'm not saying I like that, I'm just saying that's reality.
 
This is because people want to pay rock-bottom prices for products. You can't pay the lowest possible price and get the best possible service.
 
The solution for most companies is to offer ways other than calling a human to resolve a problem. They expect you to go to the web site, read the FAQs, and go through the channels that have been set up specifically for resolving problems. That frees up the few humans who are left to deal with the cases that can't be resolved through existing channels. 
 
The other solution companies choose is paid support. However most DAW companies don't really need to do that, because companies like obedia.com solve problems for a fee.
 
So the bottom line is this: accept the way things are in return for low prices, or be willing to pay more to change the way things are. I prefer the former, and I suspect most other people do as well.
 

Rimshot
I never spend time up here in this part of the forum but I can tell King Conga this: You come here completely belittling Cakewalk and then ask for help in the most sarcastic way. I am sure you with find help regardless. But you are way off base. It's not this forum's fault that you can't make contact. Who knows what numbers you have tried. 
You should rethink your attitude before unloading like you did. 

Ditto.

Statistically speaking it's likely a User problem. If not, the best way to ask for support is to belittle those who would help you and condemn everyone you can while asking. Wait, no, that's not here, that's when dealing with the cable company. *Even then not really recommended.

So if all is so bad it's better if one just jumps ship without waiting, it would be more satisfying I'm sure.

Best of luck...

Check out the Store sections of the forums. 5 days ago Seth posted instructions and an outline of Cake's support system. I was being grouchy and asked for a clear description of the system. Thankfully it was provided. Too bad it's in an area where most will miss it. As supporters of the company we should follow those instructions and provide feedback when the system works or fails to work.

For Matron Landslide...out of your response this is what appeared to be the takeaway.

Quote:
"Wake up and smell the roses 'man', and don't be so afraid of reality", Man was italicized.

Is this a feminist reply? *I don't pick a "side" of any issues related to that, just asking if gender has entered the discussion. 😊

I have observed that despite the poor presentation of the OP's question there are many forum members that are earnestly trying to help.

ahh, not even worth it

scook
Not sure what this means but likely an Account support issue. All support contacts are here
 

True.
 
But I for one cannot find a phone support number either, even given this hint, which was the OP's original issue.

You can't always get what you want

I can definitely understand feeling frustrated when attempting to contact a company. I've been there myself. Our old phone number is no longer available which can absolutely be a cause of frustration for people digging up our phone number from manuals printed ~ 30 years ago. Unfortunately it happens.
 
For whatever it's worth, this customer was able to open a ticket with our Customer Service department by filling out the support form at http://www.cakewalk.com/Support/Email and a reply was returned almost exactly an hour later.
 
If anyone needs official assistance for account or order related issues of this nature, please reach out to us at http://www.cakewalk.com/Support . We're not perfect but our support folks are definitely available for issues like this.