I didn't think the OP was out of line. I've felt that way myself dealing with the power company. Hope you got your issues resolved, OP, and a kudos to Ryan for helping him out!

Matron Landslide

It's sad when people can't address salient points via logic, and instead appropriate the words of others to try and lend an air of authenticity.

I explained why companies are ditching phone support, and Ryan confirmed how using intended support channels gets results. Case closed.

In the back of my head there is always this support thingy - if to upgrade SA2015 and be current, and maybe getting Pro - what will you experience in overlapping stuff when installing - one installation sinking another and things like that - and will there be any help from Cakewalk solving this at all?
 
I had those upgrading from X3 - and it remain not pleasent experience. It takes months to get reply from Cakewalk, at the time at least - if at all. I put support mail to Cake about an upgrade of Waves plugins suddenly made Sonar crash on scan  still no reply of that one - that was two years ago. But as always - Waves support is topnotch - and it was solved in hours.
 
It's always been the culprit of Sonar - support - what can you expect?
 
Reading Ryan Munnis post was a good read though. Maybe something improved.
 
And for the girls spending time moaning that OP was not polite enough - just show ignorance over facts of life.
If somebody feel abused already, trying various ways to solve an issue - working up some steam and venting a bit - what a big deal - hay!

Matron Landslide

Actually"not knowing" a subject does indeed make a person ignorant of that subject.

Not wanting to know a subject could show a person is disinterested in same, or unconcerned.

As in; many folks have no idea how the internet gets to them or even works, but they not really interested in that part, only that they're "connected" as long as they pay their bill and the green light on the "thingy" is on. They're ignorant about the networks and wiring outside and disinterested in finding out more of what happens after they press "send".

Like chucke said..... it's not worth it. 😉 I'm outta here....

scook
You can't always get what you want

True. And I do not argue with Anderton's point about the need to keep support costs low if you want an affordable application. And I have no argument at all with a decision to provide support via a comprehensive knowledge base and email or whatever. The quality and accessibility of the support could still be an issue, but the method of providing it is irrelevant if it is fast and easy to use. But here's a point to consider. The OP was upset because he had spent a lot of time and experienced frustration trying to find the support telephone number, apparently because there is no such number. That time and frustration could have been completely avoided if there was a clear and prominent statement on the Cakewalk website that there is no phone support number available. Since this is such an obvious solution, I can only consider that such a statement is not prominently accessible, because it would be a disincentive to buy the product if someone doing due diligence prior to purchase were to find it. Anyone who has already purchased the product will probably eventually make that discovery himself after unnecessarily wasting time and experiencing frustration, and a few may take up the issue on these forums (which are pretty easy to find and usually very helpful) only to be derided for expressing his frustration. A simple link for support telephone number leading to a statement that there is currently no telephone number would have avoided at least some of the OP's frustration. 

slartabartfast
True. And I do not argue with Anderton's point ....

Could have stopped there. The support policy changed in April 2016. There was announcement about the change that was up for some time. The support page on the Cakewalk website is clear about how to contact them. Notice in addition to not having a phone number the fax and tty information are missing. Most companies list the available services, not the services that are unavailable. My initial response to the OP was an attempt to help resolve the issues using the tools available. I will leave the speculation to you.

slartabartfast
The OP was upset because he had spent a lot of time and experienced frustration trying to find the support telephone number, apparently because there is no such number. That time and frustration could have been completely avoided if there was a clear and prominent statement on the Cakewalk website that there is no phone support number available.

The Home Page for Cakewalk.com lists Support in the Nav Bar. In the Support menu, there's an option to Contact Support. The options are listed clearly. A user hoping that there are secret options hidden somewhere is probably not something Cakewalk anticipated.