sharke
Sweetwater are a little weird. I think the only thing I bought from them was Ohmicide which was on sale for $40. From that one purchase, they call me personally every few months to ask how I'm doing. It's kind of charming. I do like to flick through their catalogs.
They're
very customer-service oriented. My sales-engineer writes back almost every time I enter a giveaway on their site and calls me whenever I order stuff, leaving messages about my order, when it's shipping etc.
I hate to speak on the phone, so I feel kind of bad for never answering, but I appreciate and write back to let them know every time.
GC is almost always a painful experience. Last time I went to buy a little amp, we had to wait for almost 20 minutes while they were trying to locate the one they had in storage. They never did and I ended up buying the demo. Same when I bought my Epiphone Les Paul Traditional - I had to go back to get the strap locks that were supposed to come with it, and since they throw away boxes, I didn't get the customary manual, striker and allen wrench...
That's not even mentioning how miserably poorly set up their instruments can be.