Marvin,
What version of windows are you using? If 10 then it will install the drivers when you plug the 100 into a usb. Make sure you are using a usb 2, not a usb 3 port.
It might help if you uninstall whatever is on your computer, then do a fresh install.
Also, check the hardware section of the forum, there are quite a few topics on the vs 100.
I am using windows 10 with my vs 100 with no problems. I also sync the 100 with my octacapture, for a total of 12 inputs. Good luck.
Clint