You can either run Custom Shop "Restore My Gear" if you are online, or use the offline authorization method we cover in this FAQ:  http://www.ikmultimedia.com/faq/3536   Serial numbers for any purchases made in the online shop are in your IK User Area --> My Products and are also delivered via email (and on the confirmation page of your purchase).
 
Neither seems very labyrinthine or difficult (nor requiring any medication), so there is likely just an issue that a specific user is having.  If the above FAQ or my post don't help, we also have a staff that is there to help troubleshoot issues outside of the normal user experience and they can be reached at http://www.ikmultimedia.com/contact-support/mi/
 
 

"Tom, You know Valium is normally required when dealing with IK" 
Thanks for that, I needed some levity!
"Serial numbers for any purchases made in the online shop are in your IK User Area"
As to my serial # for the Stealth Limiter, it is nowhere to be found in my "User Area".
Nor is it available from the Custom Shop, where I purchased it.
If it were that "easy" I would not have ranted on as I did.
Also, as the "purchase" was made in the Custom Shop I ONLY have a receipt for the Gear Credits
that I used to purchase the Stealth Limiter.
***I hope I have made my predicament crystal clear.***
Am I being lazy, maybe.
I'll bring the studio rig in when Amp4 becomes available; do some Windows housekeeping, etc.
Melda nor Fab Filter required me to connect to the internet. Sonar updates just fine without issue.
Do you sense a "theme" here?
I really am trying NOT to be combative; I love your gear.
But the fact that my store account and Custom Shop are not "linked"; don't like that so much...
 
Thank you,
T
 

Bajan Blue
Tom
You know Valium is normally required when dealing with IK - from understanding their labyrinthine marketing strategy to installation issues  - did you not take yours before embarking on this?
Nigel

I'm not wasting good meds on IK. Back when I was just restarting my musical obsession, I bought (don't laugh) Band-In-A-Box. Not only was that a waste of good money, but the IK stuff that got installed along with it was worse than a virus. Just like Cyberlink. I had their top-of-the-line subscription suite, and all I got, every stinking time I ran on of the programs in the suite, was pop-up upgrade notices. To what?
 
Solution?
 
Uninstall. Cyberlink be gone. IK Multimedia be gone. I'm trying to work. STOP advertising to me through apps I've PAID for. I don't care how good their product are, or aren't. I don't know how any of you can stand dealing with them. Screw the points and the credits and the smoke and the mirrors. I've uninstalled all of my Slate Digital plugs as well; never could get the iLok to work reliably and Slate refuse to allow licensing to the PC, only to the iLok dongle.
 
Do none of these companies want my business?
 
Customer service nowadays is just bending you over the hood of a car. Good customer service lets you pick the brand of car. Great customer service just uses a Mercedes.

wow!  I just don't get all the hate!  Sure I was confused at first about the serial #'s and such awhile ago during the group buy... but it is totally easy... I tried the demo, which I had to have the custom shop open to use... loved Stealth, went and bought a bucket of bucks, clicked the button to buy Stealth with my bucket of bucks, and everything was automatic.  I don't have to have custom shop open... it was the easiest transaction I've ever made... no emails, no serial #... no authorization...I just clicked "buy", reloaded sonar, it scanned and found the plug... and it just works.
 
And works awesomely!

Dana, Peter, et al,
I sincerely hope that my posts are NOT hateful.
I AM a little frustrated (evidently I am NOT alone), and have let that show a bit (too?) much.
As you point out the Custom Shop works just fine WHEN the computer is connected to the internet.
"Restore My Gear" is excellent. Stealth is up and running on my office rig: No Problemo!
BUT, my studio rig is rarely connected.
I think the easy answer here is "Items purchased in the Custom Shop MUST be authorized in the Custom Shop".
If I KNOW the rules, I can PLAY the game; and that's fine!
Just be ***CLEAR*** as to the rules.
Now I KNOW the rules.
Peter and bapu did get me straightened out on how to use my Jam Points in the CS.
And for that I am grateful.
nuff said...
T

Don't forget that "Purchases made inside of the Custom Shop using Gear Credits are not transferable to another user or account." (http://www.ikmultimedia.com/faq/index.php?id=1111)
Edit: so if you want to use JamPoints and you need your purchase to be transferable later, buy at IK's online store.

Fleer
Don't forget that "Purchases made inside of the Custom Shop using Gear Credits are not transferable to another user or account." (http://www.ikmultimedia.com/faq/index.php?id=1111)
Edit: so if you want to use JamPoints and you need your purchase to be transferable later, buy at IK's online store.

THIS is the most important thing...buy in the STORE, not the Custom Shop...

But "gear credits" are not useable in the Store; right?
I think we all jumped on the discounted credits.
You pays your money, and you takes your choice.
Maybe the discount isn't worth it; I'll have to ponder that...
T

bapu

Bajan Blue
Baps
Do these Gear Credits run out like the Jam Points do (or did)???
Nigel
 

They never run out.

They never run out but on occasion, Larry chases a few away.

Saw some on my way to the coast the other day. They looked quite happy.