ORIGINAL: krizrox

There's not much we as fellow users can do to help you with this, and other related issues. I don't know how many times Cake has been here telling us they don't monitor this forum often enough. And yet people think that all their software registration and on-line ordering issues will magically be resolved by coming here and making unpleasent and irresponsible comments about the company.

It's a cry of desparation. When emails remain unanswreed and you just get left on hold for ages when you phone, posting here is another way to try to get the issue resolved, And for some lucky people it's actually worked!

Sure, Cakewalk might not monitor this forum as often as some might like, but if you check back there'll be examples where someone nhas intervend to resolve a problem.

The way to stop threads like this sin't by asking people to stop posting them - it's by getting Cakewalk sales to lift its game.

Geoff

Problem solved, i got the registration number over the phone. I can't be angry anymore, maybe the "ridiculously bad" was a bit too much but that was the impression i got due to the unanswered emails etc.. Now i know the support itself is good but it's just hard to get. :)

If online registration does not work for some people something should be done about it. I've haven't got any email filtering going on at least nothing that my ISP admits. I tried to use other email account but could not as the serial was already registered. Cakewalk's announcements and ads come through ok, so i guess it would not be a big change to use a working mail server (or whatever) for the registration emails.

I'm not happy about calling to Microsoft either after every reinstall of windows but that's another story, with microsoft i guess the people can't make a difference anymore, with cakewalk there's still hope, that's why i posted here. I guess i'm against obligatory registration in general, it does not really work against illegal copying anyway, so in my opinion there are no winners here. Maybe they're after user statistics and email adresses i don't know.

Anyway, sonar works and the studio is back on the track. Have a good time making music you all!

I try to be a ghastly ghoulishly GOOD customer

There are a few ways to read this thread title -- gotta love the language!

-Susan

Just wanted to change up on the negativity !

ORIGINAL: dj xl garcia

Problem solved, i got the registration number over the phone. I can't be angry anymore, maybe the "ridiculously bad" was a bit too much but that was the impression i got due to the unanswered emails etc.. Now i know the support itself is good but it's just hard to get. :)

If online registration does not work for some people something should be done about it. I've haven't got any email filtering going on at least nothing that my ISP admits. I tried to use other email account but could not as the serial was already registered. Cakewalk's announcements and ads come through ok, so i guess it would not be a big change to use a working mail server (or whatever) for the registration emails.

I'm not happy about calling to Microsoft either after every reinstall of windows but that's another story, with microsoft i guess the people can't make a difference anymore, with cakewalk there's still hope, that's why i posted here. I guess i'm against obligatory registration in general, it does not really work against illegal copying anyway, so in my opinion there are no winners here. Maybe they're after user statistics and email adresses i don't know.

Anyway, sonar works and the studio is back on the track. Have a good time making music you all!

Awesome! Good for you man. Glad to hear you got it resolved. Let's hope that all the other international ordering and support issues get resolved sooner than later. I know how frustrating it can be some times.

I hope no one took anything I said personally

See ? things are looking up already

ORIGINAL: stratcat33511

See ? things are looking up already

Absolutely!

And please, everybody ... no need to get defensive on Cakewalk's behalf when this sort of post pops up. Think of it this way. With Sonar 6 about to hit the world, this gives Sales an opportunity to identify and resolve some of these ongoing issues before the big deluge comes.

ORIGINAL: glazfolk

ORIGINAL: stratcat33511

See ? things are looking up already

Absolutely!

And please, everybody ... no need to get defensive on Cakewalk's behalf when this sort of post pops up. Think of it this way. With Sonar 6 about to hit the world, this gives Sales an opportunity to identify and resolve some of these ongoing issues before the big deluge comes.

Absolutely. But calling them would give them an even better opportunity Nooch! <---Jay Mewes voice.

Yup, more of the same here; http://forum.cakewalk.com/tm.asp?m=774318&mpage=1&key=򽂮

Why don't they withdraw the e-mail facility if they're not going to reply? And why don't they use this forum to make announcements about any operational problems so that we don't have to waste our time moaning?

so... I've had an issue with my SONAR software. I boughht a new USB mic and my sonar XLE software stopped recognizing my microphone so i cannot record. It wasnt always like this but i cant find any way to ask cakewalk directly. Help