I'd call them and say... "Aren't I supposed to be getting an even, steady voltage from the pole anyway.. you DICKS?!"... then maybe fart in the phone if they get persnickety.
They've been deregulating power service up here slowly but surely but it's still mostly Gov controlled. Not sure about FL but it almost sounds like the furnace clowns (which is a free for all and they constantly try to sell my mum on stupid "services" at her place she doesn't need) who just want to get their foot in the door to make a bunch of "recommendations" and sign you up for various "premium service plans".
If you know a trustworthy electrician in the area (like a buddy who doesn't want to see you get screwed) I'd ask them first what it's all about. If they are licensed they'll know the code and what the providers are up to. They might point you in a better direction like doing stuff on your own that isn't going to sap money from you every month and may even add to the value of your home.
Sorry... just sounds skeevy but I don't trust any of these utility services anymore. Especially independent providers. They're only a slight step up from door to door vacuum salesmen but shroud themselves in the "legitimacy" of being a power company.
You know who might know, kind of, is Herb. He seems honest and has likely encountered this type of scheme.
Cheers.