• Computers
  • Windows 10 start menu died - resolved with Anniv. update
2016/08/24 11:59:06
Keith Albright [Cakewalk]
I'm on 10.0.10586 and the start menu died.
It just spontaneously stopped working.
All I recall before that happening was that after some windows update the user account was goofed.  It was logged in with temp!!!?
So I restarted and it looked ok, but now whenever I click the start button, or press the windows key, nothing.
Weird that right click still works, and I can kinda get Cortana to half work if I put focus somewhere else first.  This is how I have to run the 'modern' apps, by typing their name!
 
Have seen all sorts of crazy suggested fixes, running through the powershell sfc /scannow one at the moment.
 
This list of fixes seems somewhat reliable.
http://home.bt.com/tech-gadgets/computing/has-your-windows-10-start-menu-stopped-working-here-are-four-ways-to-fix-it-11364000314532
 
Anyway, will update when I sort this out.  Maybe I can get the anniversary update installed but if something is messed up in the core, the windows updates might be blocked.  Not how I wanted to spend the end of summer.
 
[Update1] - after the scan finished, it was unable to 'fix' the issue. 
PS C:\WINDOWS\system32> sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
Several weird errors in log, opencl.dll mismatch, directories that are not correctly owned
Two examples:
Found: {l:32 Q4i5jbd02FXaV6X9bse+DqUJ7/xVmIaYuKm9ziWVXuM=} Expected: {l:32 9rnAnuwzPjMQA7sW63oNAVhckspIngsqJXKYSUeQ5Do=}
2016-08-24 11:59:19, Info                  CSI    00005f3b [SR] Could not reproject corrupted file [l:23 ml:24]"\??\C:\WINDOWS\SysWOW64"\[l:10]"opencl.dll"; source file in store is also corrupted
 
00028b4 Error - Overlap: Duplicate ownership for directory [l:21]"\??\C:\PerfLogs\Admin" in component Microsoft-Windows-PerformanceCounterInfrastructureConsumer, version 10.0.10586.0, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} 
 
Running the next phase using DISM.
 
[Update2] grr, DISM didn't fix it either
 
PS C:\WINDOWS\system32> DISM /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[==========================100.0%==========================]
Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
From my understanding it's supposed to be using Windows Update to accomplish this repair.  :(
I had recently turned off the option to get windows updates from more than one place (the network sharing thing)
 
Looks like I might have to do the more disruptive repair install thing, oh well.
 
Keith
2016/08/24 12:06:34
Jim Roseberry
Hi Keith,
 
Did you uninstall any apps that were pinned to the Start Menu?
2016/08/24 12:31:27
Keith Albright [Cakewalk]
Jim Roseberry
Hi Keith,
 
Did you uninstall any apps that were pinned to the Start Menu?


Not that I recall.  I had hidden Cortana and turned off OneDrive.  Those actions may have been a factor. 
2016/08/24 12:42:26
fireberd
There is an update to Win 10 (Anniversary Update).  I would suggest getting the update (it slightly changes the start menu) as it will likely fix it. 
 
Cortana is not the problem.  I had Cortana disabled on that version and everything still worked.
 
 
 
2016/08/24 12:42:39
scook
It happened to me some time ago. Went through the fixes in that link but stopped before new account. Turned Fast Boot off. Cold started and the menus were back. Have not turned Fast Boot back on.
2016/08/24 12:55:47
Keith Albright [Cakewalk]
fireberd
There is an update to Win 10 (Anniversary Update).  I would suggest getting the update (it slightly changes the start menu) as it will likely fix it. 
 
Cortana is not the problem.  I had Cortana disabled on that version and everything still worked.
 
 
 


Doesn't show when I do check for updates.  Maybe I need to turn on the more than one place option again.
2016/08/24 13:08:19
Keith Albright [Cakewalk]
scook
It happened to me some time ago. Went through the fixes in that link but stopped before new account. Turned Fast Boot off. Cold started and the menus were back. Have not turned Fast Boot back on.


Interesting.  Thanks, I'll check that out.
2016/08/24 13:23:56
Keith Albright [Cakewalk]
pwalpwal
some possibly useful links
https://home.bt.com/tech-gadgets/computing/has-your-windows-10-start-menu-stopped-working-here-are-four-ways-to-fix-it-11364000314532
http://windowsreport.com/start-menu-disappears-windows-10/
https://support.microsoft.com/en-us/help/12385/windows-10-troubleshoot-problems-opening-start-menu-cortana
good luck!


Thanks, at this point, I'm trying to install the anniversary update.  For all the forced Windows 10 updates, I was surprised that I was not able to get the anniversary update!  I had to click the link in updates for more info on latest updates, then click the link on the web page that mentioned the anniversary update, download that installer, and run it.  Hope this fixes things.
2016/08/24 13:34:19
pwalpwal
I've set my win10 pro to notify Only, maybe that might help in the future?
Eta, I pin an regular apps to the task bar, rarely use the start menu these days
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