Hi all,
 
XLN Audio's installer is getting Ajax scripting errors and I can't install any of my XLN products. I submitted a ticket, and they were quick to respond with the standard stuff (update IE, enable scripting, etc.) None of that helped. Then they asked for a log file, which I created and sent, and now it's been 21 days with no communication.
 
I feel like they gave up. :(
 
I'm baffled that there is no other way to install rather than use the web-based installer. Do any of you have any ideas on this? 

Have done a full uninstall and then reinstall?

.. Then run windows update Inc optional updates several times. Temporarily disable any virus scanners or malware scanners.

thanks guys - I've done all that with no luck. I actually had to refresh my OS, so this is a totally clean system as far as XLN is concerned.
 
WOW - as I type this I thought for giggles to run the installer for the upteenth time and it's working! I'm a computer guy and I can't explain this one. Perhaps I've installed something else that laid down some files XLN needed. 
 
weird - thanks for the input!

Weird stuff happens for sure. I ran Windows updates yesterday and now I am getting the "this file has no program associated with I..." yippee! 

I bought two 2TB external drives to backup all of my samples. One is the primary backup, and the 2nd is a copy of the primary - I'm not doing this rebuild again any time soon!
 
I think it's time to image my boot drive too, so I could just restore if something goes south...

smallstonefan
thanks guys - I've done all that with no luck. I actually had to refresh my OS, so this is a totally clean system as far as XLN is concerned.
 
WOW - as I type this I thought for giggles to run the installer for the upteenth time and it's working! I'm a computer guy and I can't explain this one. Perhaps I've installed something else that laid down some files XLN needed. 
 
weird - thanks for the input!

Please edit your thread title to add SOLVED. Select, the first post and edit.

done, thanks!