bapu
I've only used it sparingly but I haven't seen any issues with PLAY.
I don't think the bugs effect everyone. However EW seems totally disinterested in troubleshooting them. The bugs I've had are related to pops and clicks appearing in bounced tracks. The tracks would be clean live, but has artifacts when bounced. To the extent they answered it at all it was "don't use fast bounce" which is BS given that all my samplers fast bounce fine or "your computer isn't powerful enough" also BS given that their samples were residing on a dedicated SSD.
However there are also some general issues with Play that they aren't interested in changing. One is the lack of sample compression, samples take a long time to load compared to Kontakt or BFD3. Another is the lack of an editor version. They called it Play Pro and had it for preorder about 5-6 years ago, but it never came out and nothing has been heard since. I enjoy the ability in Kontakt to change the mapping on samples, when needed, and you can't do that in Play.
What finally pushed me over the edge and made me ditch their stuff (Kirk Hunter and Soundiron were the replacements) was a shadowban on their forums. I was trying to get help with the issues I was having, as well as advising others who had the same issues they weren't alone and that I found Kontakt didn't have these issues, and they banned me. Not came out and said they banned me, mind, they banned me quietly and I just suddenly couldn't make posts anymore and couldn't access the members only tech support forums. All this was on forums for tech support only visible to customers, not to the general public.
So I've said "enough is enough," and my money has gone elsewhere. Instead of getting the Hollywood collection and some of their drums I planned to get, I've gotten Komplete Ultimate, Kirk Hunter Diamond CS2 CS3 CB2, Soundiron Choir, BFD3, and some others.
When I built my new desktop, I didn't bother to install Play. I find myself never using it, since I don't like the feeling of walking on eggshells and having to bounce each track when done and then listen for errors. Instead I just use the other stuff, load it all in RAM, and then just bounce the final project. So much easier for my workflow.
However, I will always say that your mileage may vary, I know others that have not had issue with their software. Just my experience. But personally, I won't give them more money.