I'm not having the same issue as you Larry, but somehow my ST3 installation went to demo mode, or appeared to. I checked the path to the samples and it was correct... hit refresh and it did nothing... checked custom shop to see if there was something I need to do to re-enable my existing content... reloaded ST3, nothing, refreshed again, nothing... re-authorized... and reloaded ST3, still nothing... hit refresh... nothing... exited and checked custom shop one more time. Didn't see anything there, so I exited and decided to check ST3 one more time. Still shows the demo, but this last time hitting the refresh button seemed to be rebuild my database. And only on the fourth or fifth try. Gotta love reliable software.
If they spent half as much time making there software actually work as they do coming up with clever advertising and neat little marketing schemes I think I might consider buying from them again, but I don't think I'll make that mistake again.