Just got this from AVID
Entered By : Eric VillenasEntered on : 3/24/2015 10:31 PMHi Larry,
Thank you for contacting AVID Web Store.
The PT 12 Free Upgrade is not released yet to any customer that is eligible for the free upgrades as of the moment. You will be notified thru your email once it is release. And the free upgrade will show automatically in your Avid Account. Sorry for the inconvenience.
Regards,
Eric V.
AVID Web Store Support