Hi Everyone,
 
I've bought EWQL Hollywood Silver.  I'm experiencing a strange volume drop.  Sometimes - for no apparent reason, the volume drops almost 15db.  If I just go to the player and reload the instrument, it goes back to normal.  I can't seem to isolate anything I'm doing to cause it and it seems to me to be random.  It also seems to only apply to Hollywood Strings and not Brass or Woodwinds.
 
Any idea what might be causing this?  Any help would be greatly appreciated as the software is basically unusable when it's so unpredictable...
 
Thanks!

Did you load multiple instruments by accident?

The play engine gives you an option of adding sounds and this does not delete any sounds already loaded.

Maybe it's nothing more than a longer string sound mixed with a shorter string sound and the volume decrease is just one sound ending.

I don't think so.  I'm trying to make a video of it - here's one but the sound didn't work...  If you look at my mouse pointer, you can see the change in decibel level.  This is after it has already dropped.  If you keep watching - it resets and then drops again.
 
(I know it's not totally helpful without the sound - I'll try to make a better video)
 
https://www.youtube.com/w...E&feature=youtu.be

Check to see if this is enabled. If it is disable it & try.
http://www.cakewalk.com/D...;help=Playback.33.html

Thanks Carl - I think "Zero Controllers..." might have done the trick - although, it still seems strange to me since I would like the controllers zeroed out.  I also didn't use any of the wheels in my composition so I find it odd that this would even matter.
 
Am I missing something here?

Mike,
I'm not sure why, are you zeroing out all controllers?

Using PLAY + HB / HS I use both CC1 Mod Wheel (for expression/ volume) & also CC7 (Main Volume)
I set those controller events at the beginning of the midi track plus an 'All Notes Off' controller event (CC123)

(Zeroed out for me would be set Mod Wheel@ 64, Main Vol @ 90)

Hmmm.  I'll look into it.  It happens if I start a brand new project and record a note and don't even touch the mod wheel.  So I really think it's a bug of some sort.  Plus, there are updates for Brass and Woodwinds Silver for "Volume Problems" - I'm kind of wondering if they are working on the strings.
 
BTW, no word from EWQL - they are ignoring my emails...  Not impressed.

I've been having the same issue with Hollywood Strings Diamond for some time (running X3 and now Sonar Platinum). EW have not been any help yet, although I have been in communication with them (although they do take their time in replying sometimes and their suggestions have not been helpful yet). I'm with you Mikebeam - I think there's a bug somewhere. It happens even with totally empty Sonar projects to me too. All you have to do is load one string instrument and play an empty sequence and that can be enough to stop the instrument from playing the next time although some instruments don't seem to do this (or will play at vastly reduced output). It doesn't do it with Hollywood Brass Diamond (which is on the same 1TB Samsung Evo SSD on my system) or with any of my other EW instruments (Symphonic orchestra Platinum for example) which I've had for quite a number of years without any issues - they are on another SSD. My OS is on a third SSD and I also have two SATA drives for data storage - these are where recorded audio is written and stored. I'm running Windows 7 64 bit on an Intel Core i7 3.50GHz with 32GB RAM all on an ASUS P8Z77-V M/B. My audio interface is an RME Fireface UCX connected via firewire through a PCIe card but I strongly suspect there is nothing wrong with my system as all the other packages work fine. Any assistance would be great. 

They have not been in touch with me so I think I'm out of luck...  No more EWQL for me.  The "zero controllers" option listed above seemed to have some sort of effect, but I don't think it took care of the problem.
 
I did notice it on brass, but it didn't happen nearly as often.  Sorry I don't have any more information.

Where do you find the "zero controllers" option? I tried to find it but to no avail.