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  • Addictive Drums 2 and the Upgrade to Platinum - need help getting set-up. (p.2)
2015/01/28 14:03:05
mikebeam
Yes, thanks.  For some reason I thought that I would get all of my stuff upgraded with the bundle.  Just for clarity - buying a bundle does NOT include an "upgrade".  (which was the part that I was missing...)
 
It's funny, they won't let me but another bundle without purchasing the upgrade - I'm hoping that's a computer glitch...  
 
 
2015/01/28 14:29:20
Mesh
mikebeam
 
It's funny, they won't let me but another bundle without purchasing the upgrade - I'm hoping that's a computer glitch...  
 
 



That's proabably just a glitch in the system.......any AD1 drums won't work in the AD2 engine........whatever bundles or adpaks you buy now will only work in AD2 and there's no way the online purchasing system would know if you have upgraded or not.
 
Of note, I was very impressed with the midi packs and how useful they can be. I got the Rock Songs, Blues, & Percussion Beats......very cool stuff to use with all their drums.  
2015/01/28 14:36:05
mikebeam
Yeah, I'm impressed with AD2 also...  I love the beat transformations too - you can really change the flavor of many beats.
 
The glitch is funny - try going onto their website and buying another AD2 ADpak - it takes you to the "order details" page but at the bottom, it says "add the AD2 upgrade to your cart to continue" and won't let you go any further.  
 
Interestingly enough - I created a new account with a new email and it would have let me purchase it since I wasn't an existing AD1 owner...  (I didn't purchase and contacted them instead.)  Strange.
 
Do you by any chance know what country XLN is located in?  My bank blocked the purchase because it was overseas.
2015/01/28 14:52:26
Mesh
mikebeam
Yeah, I'm impressed with AD2 also...  I love the beat transformations too - you can really change the flavor of many beats.
 
The glitch is funny - try going onto their website and buying another AD2 ADpak - it takes you to the "order details" page but at the bottom, it says "add the AD2 upgrade to your cart to continue" and won't let you go any further.  
 
Interestingly enough - I created a new account with a new email and it would have let me purchase it since I wasn't an existing AD1 owner...  (I didn't purchase and contacted them instead.)  Strange.
 
Do you by any chance know what country XLN is located in?  My bank blocked the purchase because it was overseas.


I would avoid using a different email/account (even if it let you) as the installer looks at the email address the account is attached to (at least mine does). So even if it did let you make a new email/account, you'll end up with having to use two installers and both will only have whatever is registered to each of those accounts.
 
Anyway, that chain of events does sound very strange......good thing you've contacted them....they're very good with customer service. I belive they're in Europe somewhere (not sure which country).
I've used Paypal to make my purchases and never had any issues.
2015/01/28 20:18:34
groovey1
mikebeam
Yes, thanks.  For some reason I thought that I would get all of my stuff upgraded with the bundle.  Just for clarity - buying a bundle does NOT include an "upgrade".  (which was the part that I was missing...)
 
It's funny, they won't let me but another bundle without purchasing the upgrade - I'm hoping that's a computer glitch...  
 
 


I've been puzzling over this too, but actually I think it's not a glitch -- more like marketing.
 
If you try to buy any of the 3 Studio kits, you get steered over to buying an upgrade. That's because those kits are already in AD1 and buying the upgrade will migrate all 3 to AD2 (plus any other AD1 packs you may have).
 
If you try to buy a different AD2 pack (and you haven't upgraded AD1) it steers you to buy the upgrade plus 1 pack option. This should also get you the 3 Studio kits. But it looks like you could still buy the single pack as long as it's not something you already have in AD1.
 
So in a way it's more bang for the buck to upgrade and get the 3 studio kits. But I'm not sure I'm ready to spring for it at the moment. 
2015/01/29 12:23:35
mikebeam
 


I've been puzzling over this too, but actually I think it's not a glitch -- more like marketing.
 
If you try to buy any of the 3 Studio kits, you get steered over to buying an upgrade. That's because those kits are already in AD1 and buying the upgrade will migrate all 3 to AD2 (plus any other AD1 packs you may have).
 
If you try to buy a different AD2 pack (and you haven't upgraded AD1) it steers you to buy the upgrade plus 1 pack option. This should also get you the 3 Studio kits. But it looks like you could still buy the single pack as long as it's not something you already have in AD1.
 
So in a way it's more bang for the buck to upgrade and get the 3 studio kits. But I'm not sure I'm ready to spring for it at the moment. 


 
Perhaps - it would be marketing if they encouraged you to buy the upgrade, but still allowed you to make your purchase without buying it...  The glitch is that they aren't letting me buy it, but it I was a new user, I would be able to...  You see?
 
I CAN'T just buy the bundle and get my two kits like I did when I upgraded to Platinum.  
 
I'll probably do it, but I'm not ready to spring for it at the moment either - still waiting for a response.  
2015/01/31 00:36:55
Vastman
Note: the upgrade includes some of the kits you can buy... xln will swap them out for you automatically if you end up doing this... per an email...from Nick Hutton, xln:
 
Thanks for getting in touch. Just so you know exactly what comes with an upgrade to AD2.
An upgrade to AD2 creates the following content to use in AD2.
Studio Rock ADpak
Studio Pop ADpak
Studio Prog ADpak

Bread'n'Butter Beats MIDIpak
Beats'n'Pieces MIDIpak
AD Legacy MIDIpak

Pearl Masterworks Piccolo Snare Kitpiece Pak

Plus all the ADpaks, MIDIpaks & Kitpiece Paks that you previously bought for AD1.
 
I didn't realize this and they swapped out my purchase of Studio Rock adpak for another... They are pretty cool 
2015/01/31 07:44:24
mikebeam
So it let you buy the ADpak - that's the problem I'm having.  I wanted to take advantage of the extended holiday sale (which ends today) and buy two additional ADpaks through one of the bundles.  I'll get the upgrade later, but I can't buy both right now and I really want the two ADpaks for a project I'm working on right now.  The problem I'm having is that the website won't let me purchase the bundle without the upgrade.  It's funny because if I tried logging out and creating a new account and it would let me (as long as I'm not a current AD1 owner).  As Mesh noted - I think it's a bad idea to do that...
 
I emailed them - they haven't gotten back yet.  People on this forum seem to think they are pretty good - I hope I have a similar experience.  We'll see what they do.  (They aren't very prompt...  But I guess quality is better than speed ;) )
 
2015/02/02 14:12:54
mikebeam
Here's the response: "We have restricted people from buying ADpaks from us until they have purchased an upgrade from AD1 to AD2. We did this as we were concerned that customers buying a Bundle from us were selecting items that come with the Upgrade."
 
Seems a little bit odd to me that they wouldn't let someone purchase something...  Why not just have it written in bold "Hey, you know you get this automatically if you buy an upgrade!"
 
Oh well, I caved and bought the upgrade.  It was more money than I wanted to spend right now, but in the end I know it will be worth it, the price was still reasonable, and I really love AD2.  
2015/02/02 14:23:47
Mesh
mikebeam
Here's the response: "We have restricted people from buying ADpaks from us until they have purchased an upgrade from AD1 to AD2. We did this as we were concerned that customers buying a Bundle from us were selecting items that come with the Upgrade."
 
Seems a little bit odd to me that they wouldn't let someone purchase something...  Why not just have it written in bold "Hey, you know you get this automatically if you buy an upgrade!"
 
Oh well, I caved and bought the upgrade.  It was more money than I wanted to spend right now, but in the end I know it will be worth it, the price was still reasonable, and I really love AD2.  


I agree.
They should've clearly stated what's included and what's not......instead of stopping you from purchasing. At least you got it sorted out and this post might be helpful for others
 
I too am really liking AD2 (more) and now wanting more & more Adpacks/midi packs.
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