Maybe because I worked CS for years, it always seems important to me to share positive experiences as a customer - because sharing the negative ones always comes much more easily...
 
So here's my thumbs up to Harrison. Second or third time I communicate with them - this time to enquire about moving my Mixbus license to a new computer. Wrote an e-mail at 2 am PST and had the reply (and solution) in my inbox 3 hours later.
 
Looking back, the turnaround time for our previous e-mail exchange was also 3 hours.
 
So here's my thumbs up for today. :)

While we're dishing out the love I have found Spectrasonics to be first rate and contrary to what I have seen others say XLN Audio have been faultless for me.
 
 

Good idea Rain, we all tend to focus on negative stuff and forget to notice the good things.

I've read that a dissatisfied customer is 20x more likely to tell somebody else about it than a happy customer.
 
Banks should take that to heart, but they don't give a flying rat's arse if you cut up their credit card and mail it back. Customer service seems to be inversely proportionate to the size of the company.

I sent an email to XLN on Saturday and got my response today and it was fixed.

I had a problem getting TrackS CS to authorize newly purchased modules on my off-line PC.

It took IK support a week but they did get it to work. Apparently it was a bigger issue than I had thought and it took them a while to track it down.

But they got it to work and I am happy!!

Amazing CS from Musician's Friend. Thanks, Emily, you're the best!

I want to big up Jason Davidson at Gibson.
New pup switch for my Dark Fire via FedEx.   Thanks Jason.

I have always gotten superb CS from XLN Audio - had a query on something on Friday and got a response within an hour or so - really great
Nigel
 

MOTU has a bad reputation for being uncaring to their customers, but I have a different perspective.
 
my Ultralite Hybrid Mk3 went belly up a few weeks ago.  I tried everything to fix it, but eventually it would not "boot up."  I went to MOTU's website, started a trouble ticket and laid out everything that was going on and everything I tried.  I got a very quick response stating that it needed repair if I couldn't boot it up and so I boxed it up, sent it to them (with $99, of course since it was no longer under warranty) and within 10 days I had a refurbished one back in my studio and working.  fast and friendly service.