My grand daughter had her iPod stolen earlier this week. Her mom filed a police report and notified the school. Notified Apple and they locked it.
However, Wednesday morning it pinged at school really early in the morning. This morning it pinged at an address in town. A single dad and a 5 year old live there but a bunch of kids live in the neighborhood and the police think maybe someone "borrowed" the wireless network this morning.
WORSE... they jail broke the iPod and added it to another account and even though we reported it to Apple as stolen, Apple says that there is nothing they can do and wont give the new account name. Unbelievable!
 
So, does anyone know anyone? Does anyone know what the next step is? They are going to drive through the neighborhood to see if my grand daughter recognizes any kids. It is an iPod 5, just updated to iOS 8.2
 
Thanks for any help or ideas and if you think I need to post this somewhere else, please tell me that. I guess it is a small thing in the grand scheme but not to a 6th grader.
 
Julien
 
Update: The lady across the street saw a girl get off the bus with the iPod, they looked at each other and the girl ran into her house. She called my daughter, daughter called the police. They went over to the house and the mom pulled into the garage right in front of them. The police officer told mom what was going on and the mom said I haven't seen it but I'm sure she has it. She invited them in to look. The girl who stole it denied she had it until her little sister spoke up and said, "yes you do". Then the police told her again to go get it. Then she said I don't have it right now, can I get it to you later? NO... get it now! So she went and got it, she had hid it under the grill outside. Then they asked if there was a case, daughter said "yes". The girl said no. Little sister said. "yes there was". Police said "get it". She went and got it. We got her PW and deleted all her pictures etc. She had deleted all my grand daughters contacts etc. and a book she had written but my daughter has that backed up.
Daughter is resetting it now and trying to delete everything so they can start over. I think it just got done!
Resetting PWs now. (thank God) !
 
The police were all over the girl, said she would be suspended and maybe expelled and sent to an alternative school where, in the words of the police to her, "you will be with other people like you". She hasn't decided about pressing charges, she is waiting until she finds out what the school does. If they do nothing, then she will.
 
Good ending. Mom (my daughter) followed up and did the detective work and the police were appreciative. Said they wished everyone would do that and them call them to do the confrontation. They said they don't have the time or resources to do everything but it really worked out well.
 
It has been a very hard week in many ways but has turned out exceptionally well.
 
Julien
 
 

It would be up to the police or courts to force apple to hand over the info, or take further action.

I'm sorry for your grand daughter, I bet she feels the world has collapsed around her

Thanks Karyn. I cannot believe Apple would not help, knowing it was stolen then seeing it added to someone else's account. That is bad business IMO, but I guess in this world I can see why they would be hesitant but the police are involved. I think if we bug them enough they will do something.
 
I'll let you know what happens. My daughter said it just pinged again and someone who lives across the street from the address it pinged at, told my daughter she could come to her house and watch who gets off the school bus and where they go. I told her to be careful, she has a temper and isn't afraid of anything.
 
J

Best of luck to get it solved Julien.
 
As with everything, I'm guessing that there are tons of procedures which those Apple employees have to stick to until the police give them the little push they must receive in order to provide those details.  I do understand how frustrating it can be, having spend 10 years working customer service. Those procedures never seemed fair, no matter which side of the phone I was on.
 
 

They will probably think you should have insurance on it, but this Nation may just become a bunch of lawsuits.
(well, I keep the dark side out of it for now, but then again.................................there are a lot of people who should just quit wrecking other people in this world.).
 
But then again I am just about making an issue about anything anymore.
 
 
 

Hi, Julien. Sorry to hear about the theivery. I'm no legal scholar but from what I understand what needs to happen is you need to get the cops to go to a judge to get a warrant to get access to Apple's records on the account. Companies cannot be compelled to hand over user info without a warrant. This is actually a good thing because it means Apple is safeguarding their customers privacy. In this case however a crime was committed so a warrant would definitely be on the table. Apple probably should have told you that but it's wise of them to withhold the info because of the legal ramifications (they have no idea what you intend to do with that info). So if you filed a report already just followup on it with the cops and let the machine (hopefully) do its job. Going after it yourself could turn out poorly considering how wacky "justice" systems can be these days. Cheers and good luck.

See above! We got it back! Wow...
 
Julien

spacealf
They will probably think you should have insurance on it, but this Nation may just become a bunch of lawsuits.
(well, I keep the dark side out of it for now, but then again.................................there are a lot of people who should just quit wrecking other people in this world.).
 
But then again I am just about making an issue about anything anymore.
 
 
 

Well, in this life, in this world... were it not for the TOS I would say more.
 
Julien

Julien, so glad you got this resolved.

K

The circle always closes. Maybe not where we can see it, but it always closes.
Hopefully the young lady learned something, and I suspect little sister owed her one.
Glad to see it ended well. Would have loved to see that happen.