Done. Cheers, Obi.

Thanks guys

Dear Obi, please check with your colleague Brian McClosky from Support as he does not seem to understand the issue (#727038).

Fleer
Dear Obi, please check with your colleague Brian McClosky from Support as he does not seem to understand the issue (#727038).

The support manager has reached out to you. Please reply to him via e-mail.

Thanks Obi, Paul reached out to me and is working on a solution.

Glad you got the attention needed. :) If there is anything else, let us know.

Just checked with my Sweetwater client rep and he said that they have not yet received ST3 box versions for shipping.  I am on the list for immediate shipping once it arrives.  If anyone hears of it being shipped by other vendors, let us know just so we know it is moving out.

IK Obi
Glad you got the attention needed. :) If there is anything else, let us know.

Obi, still don't get it. Your support manager wants me to register the Miroslav Philharmonik first, before he can offer a solution.

This is quite awkward.

1. The Miroslav caught my interest because of the blog reference
about its compatibility with Sampletank 3 FREE.
2. Then your company decides not to offer such compatibility.
3. Upon my complaint, you and your support manager suggest that a proper solution will be offered.
4. However, now I am asked to first hand in my Miroslav serial before any offer can be made.
5. This is of course unacceptable, as I have to be able to sell Miroslav if your offer doesn't cut it.
I have the feeling of getting duped twice.

Back at square one, I'm afraid.

That is something that you would need to discuss directly with him, if you have not already done so.

I did. Got a reply from your support manager. He insists I give him my serial number. This is not right. If I have to sell, I don't want IK to know this serial. Not after what happened.

Edit: gave it another try. Registered my Miroslav. Awaiting absolution. Kudos to Peter for insisting the guys from IK are trustworthy indeed.