KVR has 3 separte entities...

Bargains - NO CHAT to post deals of every kind
Bargains and Gossip - to post and discuss deals
Marketplace - for forum members to sell things.

It works quite well I might add...

 

Larry Jones
May I suggest a dedicated "How To Do This" section, separate from the "This Doesn't Work" section?

 
I have a different suggestion...maybe "Problem Reports" would be more Cakewalk-facing and "official" to resolve software issues, but also have a "Users Helping Users" forum where people could throw questions open to the community. Again if it's moderated, then someone having an issue that's actually a bug could be moved/escalated to the "Problem Reports" forum.
 
What they said!

Larry Jones
All I'm saying is there should be a place where users can get answers from other users about the workings of Cakewalk products, even if the questions do not rise to the level of "bug." Just guessing, but I'll bet that type of interaction is two thirds of what goes on in the Sonar forum now. Of course the company needs to identify and track real code issues, but if everyday, simple "how to" questions (even those asked and answered in the past) don't have a place here, the value is drastically reduced.
 

I think the products forums really are that - a place for users to help users and ask those "how to" questions about a specific product. The idea is it would stay that way however - if a moderator notices something that is a legit defect she/he could move the topic to 'problem reports' and someone at Cakewalk would notice it. 
 
We could probably reinforce this better by including that in the FAQ for each product forum and updating the top-level descriptions of those forums to reflect that.

Willy Jones [Cakewalk]
 
 
I think the products forums really are that - a place for users to help users and ask those "how to" questions about a specific product. 
We could probably reinforce this better by including that in the FAQ for each product forum and updating the top-level descriptions of those forums to reflect that.

That should do it -- as long as the FAQ doesn't get lost in 30 or 40 sticky posts...

cclarry
KVR has 3 separte entities...

Bargains - NO CHAT to post deals of every kind
Bargains and Gossip - to post and discuss deals
Marketplace - for forum members to sell things.

It works quite well I might add...

If it works, don't break it.

Willy Jones [Cakewalk]
 
I think the products forums really are that - a place for users to help users and ask those "how to" questions about a specific product. The idea is it would stay that way however - if a moderator notices something that is a legit defect she/he could move the topic to 'problem reports' and someone at Cakewalk would notice it. 
 
We could probably reinforce this better by including that in the FAQ for each product forum and updating the top-level descriptions of those forums to reflect that.

Great solution. Better than mine 

I think a forum/problem FAQ would be a good thing so people can find a solution for questions that asked repeatedly. 

I realize now my earlier offer was probably eyeroll worthy... and certainly is. I just figured if help was needed... well I usually have my eyeballs somewhere near the forum even if I ain't posting and am usually up ridiculously early in the morning. Personally I think scook would be a good candidate for sorting out legit questions from... uh... weirdness in the Sonar forums. Highly knowledgeable/no guff yet friendly/helpful type of dude. Not sure if he'd be into it though. CraigB would probably rock the CH pretty well especially considering his previous mod experience and Rain has an even keel on him (but I may be biased because... well Canucker metalheads... lol). Old55 seems like another good CH option.
 
Meh... I'm thinking about this way too much. I guess it's 'cause I like this place... or I'm weird... or sumthin'. ;-p

 
The big question is ................ of course...
 
 
 
Will I still be able to say "arse"?

Oh and considering CakeAlex and JlienX have already been pretty active with the problem report thread they seem like an obvious choice for any specific sub forum where users report bugs and the like. Craig Anderton should be grandmaster of the any Feature Request/R&D subforum for obvious reasons (like he knows a crapton about what the program actually does so if it already CAN do it he can point it out AND he has the ear of the actual programmers/money guys so good ideas might flow a little easier to where it's needed).