2010/06/11 15:56:12
Susan G
Hi-

Has anyone else ever had one of these? I got an email receipt for an $850 payment for an iPad which of course I never ordered. The shipping address was "Unconfirmed", which is what I guess flagged it for PayPal.

My account was restricted until I verified some info, changed my password, etc., and they're investigating it.

I've used PayPal for years and never had a problem, but this has me shook up a bit. I guess if they resolve it quickly that speaks well for their diligence, but the fact that my account could be accessed by a stranger in the first place makes me nervous.

It'll be interesting to see how long it takes to clear this up. All digits crossed it goes smoothly.

Any similar experiences, or do you stay away from PayPal?

Thanks-

-Susan
2010/06/11 16:16:01
Susan G
Hi slartabastfast-

Sorry, I meant personal experiences. I don't "know" the folks who posted those horror stories, so I figured I check here as well. Sometimes I get a different perspective.

Thanks-

-Susan


2010/06/11 16:35:05
Beagle
susan, I get emails like this all the time, but they're fishing emails, not really from paypal.  are you certain that this is real?

go directly to paypal.com and sign in, don't click on anything in an email.  then check your account there.  if there's not been a charge to your account there, then you've got a fishing email.  if you didn't click on any links or enter any passwords or anything into a website that you clicked through, then you don't have a problem.

if, however, there really is a charge on your REAL paypal acct, then you need to contact them ASAP and even your bank if it's tied to your bank acct.
2010/06/11 16:48:55
Susan G
Hi Reece-

Yes, this was definitely for real, and they contacted me about it, saying my account was restricted due to a possible unauthorized payment. I had to change my password and confirm a security code via phone before I could access my account again.

They've contacted the seller requesting more info about the transaction.

Thanks-

-Susan
2010/06/11 16:50:18
Guitarhacker
Yes Beagle speaks truth.

Phishing emails come out like this...they scare you and say you've been hacked or like this one, a charge that they spotted..... they give you a link to "change your log in info & password" ASAP.... and before you have a chance to turn around and set down, they have hacked into your real account using the OLD PW & info which you just supplied to them, and then they do the real damage.

A buddy of mine, a missionary was hacked on his Gmail account in this manner. then the slime balls sent emails to ALL his address book claiming to be him, stuck in Nigeria with a huge hotel bill, no money and no ticket home..... send money ASAP via WESTERN UNION.      I spotted the tell tale signs and contacted him via another way.... but one of our mutual friends was about to head to teh bank and WU to wire the money asked for which was hundreds of US dollars. I stopped him in time....

Don't fall for this...and if you did reply to it.... contact any linked banks and PayPal ASAP...like NOW!
2010/06/11 16:51:33
Beagle
that's good that they found it, then.  I have not had anything like this happen for real, just the fishing emails.

do you have any idea how they actually charged your account without your password?  that's scary!
2010/06/11 17:06:56
Susan G
do you have any idea how they actually charged your account without your password? that's scary

No, and of course that's what has me concerned as well. I used PayPal a couple days ago to order something from Newegg, and this all happened within 24 hours of that. Maybe it's the 3rd-party thing that screwed me up, I don't know. I also don't know if I'm comfortable entering credit card info directly online at this point!

Thank goodness PayPal requires confirmed Shipping as well as Billing addresses -- some places don't, and something like this could have slipped by me for days.

It really does make me nervous, though.

-Susan
2010/06/11 17:13:36
Beagle
no doubt!

I would personally be concerned that there could be a virus on your computer which records your keystrokes and sends it to someone.  that would account for this happening within 24 hours of your order placed at newegg. 
2010/06/11 17:51:07
Susan G
I would personally be concerned that there could be a virus on your computer which records your keystrokes and sends it to someone.

Well, I always have avast! running, but I suppose anything's possible! I'm doing a full system scan now.

The imagination runs wild... I guess there's no point in rushing around to change all my passwords if they're just being mailed off to someone... guess I shouldn't use them at all... I'll just sit here quietly...

Aargh!

-Susan


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