Sharke
I didn't get involved in this thread mainly because if any company makes an offer that doesn't interest me, I just ignore it - but with regard to IK there are some lingering problems that do not endear them to their customers - I assume we are all aware of the SampleTank shambles; well this IS a problem for people who paid full price back in the day and now if they are like me, it will not work properly on the latest systems, or the tiny almost unreadable GUI is a hindrance. Personally I can only still use it as I have it set up on a dedicated old 32bit machine which I then link to my main DAW. I am lucky I can do this, many cannot.
And I read the comment that their failure to update this in a sensible timescale is hurting them, which it may be - but the more relevant point may be that they have definitely shifted focus onto the "i" market.
Whatever, their customer service is not great - and by customer service I mean looking after people who have spent a not inconsiderable sum with them over the years.
And whatever you say, there is NO place in any customer service based organisation for people who stoop to being sarcastic to their paying customer base; NEVER an excuse at any time, no matter what the provocation.
So as always, there are two sides to every story as the saying goes - perhaps you gave IK a little too much credit and perhaps Larry is a bit over zealous re trying to get IK to do the right thing.
Either way, I do think we on this forum should not get into arguments over external suppliers, especially when they could be seen as culpable for all this bad feeling.
How about time to bury the hatchet and kiss and be friends one and all!!