Support and Customer Service hours
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Cakewalk Hardware
Support and Customer Service hours
2012/11/01 09:28:11
Westside Steve
Hey I haven't called Cake for a while but am having trouble downloading X2. Email said to call but they were closed.
I checked the site and it tells me hours are 1 to 6.
I wonder if anyone here knows if that's due to the storm or if they're just slowly shutting down service options?
Cheers
WSS
2012/11/01 10:13:25
Mully
Could be storm issue related? I had no trouble downloading when I did it although it took some time to complete.
Hope you get it ok... the lanes are actually an improvement IMO for one.
2012/11/01 14:12:11
dahjah
My 2 min wait time has been 10 min on hold so far.
2012/11/01 14:38:57
Rob[at]Sound-Rehab
I had huge problems downloading X2. First I blamed my rotten www connection here in the Austrian outback but the actual problem was that the source files / links going missing on the cake side half way through the download. got me quite frustrated but 2 days later it worked just fine ... maybe it's just their servers being overloaded ?
2012/11/05 07:34:55
Westside Steve
Actually the point of this is that they've the support hours to 1 to 6.
Ben says they did that in the summer.
Seems like with the launch of a new version and a new OS they'd add support not cut it back.
WSS
2012/11/05 07:37:59
Westside Steve
Flky I think it's my POS Time Warner internet service.
It's a huge download too.
I gave up and ordered the discs.
WSS
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