Monkey23
Support? Are you talking about technical support? Because if there are major bugs in your version of Sampletank then I can understand your frustration if it's not being addressed.
However if you mean product upgrade/ next version type of support then that makes no sense. That's not support.
I understand that 10 years is a long time, especially if they've made promises to the contrary. But again, they don't owe anybody anything.
Completely disagree...
They owe the customers who invested in their software the support that comes with it.
If technology moves to 64 bit (now more then 5 years old) and DAW's, VST's, VSTi's, and
EVERYTHING has gone there, and you turn you back on the customers who are following
those movements and staying abreast, you've failed your customer. Support is MORE
then just bugs. It means MAINTAINING the product, keeping it up to date, and current,
AND, above all, usable, which for MOST, this product is barely.
You have the right to your opinion, and if YOU don't care that the product is neglected - GREAT!
But don't say that the REST of us aren't owed anything, just because you feel they don't owe YOU.
But, as I stated before, the MAJORITY consensus is that they have failed....and we do feel that they
owe us the support and maintenance, that comes with a product that you've paid good money for...