cclarry

I'm not forcing anyone to NOT buy SampleTanked....I'm just saying I won't...and MANY MANY won't.
Sometimes it comes down to principle.  Companies need to be held accountable to their investors...
I feel that, having purchased a lot of IK Product, I'm an Investor...and if I invest in your company,
and you ignore what I've invested in....then I have every RIGHT to be upset when you don't....
and YOU (the company) need to take the responsibility for it. 

Investor. There's that word again. Unless you have shares in the ik multimedia company, you are not an investor. You are just a product owner.
You should check your Sampletank EULA again (since you most likely simply clicked ACCEPT/AGREE the first time). It'll explain exactly what you purchased.

"So you wanted a public apology? I'm sorry.
 
I'm sorry you don't like Peter and I. I'm sorry we bug you and I'm sorry you can't let it go or leave IKs name alone. I'm sorry people keep bringing up IK, our products and our upcoming releases. I'm sorry that this software has made such a huge impact on your day to day life that you can't let it go. I hope SampleTank 3 and other future IK titles make it up to you."
 
What a pathetic statement there Obi...catty, disingenuous and snarky all rolled into one. Deflect the blame for your failings back at the customer.
Seriously, just get out and don't come back until you have the product you keep promising...

Monkey23

cclarry

I'm not forcing anyone to NOT buy SampleTanked....I'm just saying I won't...and MANY MANY won't.
Sometimes it comes down to principle.  Companies need to be held accountable to their investors...
I feel that, having purchased a lot of IK Product, I'm an Investor...and if I invest in your company,
and you ignore what I've invested in....then I have every RIGHT to be upset when you don't....
and YOU (the company) need to take the responsibility for it. 

Investor. There's that word again. Unless you have shares in the ik multimedia company, you are not an investor. You are just a product owner.
You should check your Sampletank EULA again (since you most likely simply clicked ACCEPT/AGREE the first time). It'll explain exactly what you purchased.

I do read the EULA Monkey....a software company sells you a LICENSE, not a product, the company STILL owns and is RESPONSIBLE FOR the Product, and they are LICENSES TO USE...and if YOU CAN'T USE IT, as I point out previously in another post you obviously didn't read, then that license is VOID, and you should get a refund.  The attitude that "THE COMPANY' owes NOTHING, is a CORPORATE attitude.  The company has a RESPONSIBILITY to the LICENSEE to keep that product "USABLE", this is why the EVERY SOFTWARE COMPANY ON THE PLANET issues updates and patches and upgrades.  It's not buy a PRODUCT and you're done.  Sorry, not what it's about. 

Also, ANYONE who purchases a product such as this is an INVESTOR.  We are INVESTING
our MONEY into, not just a Product, but a COMPANY, in the HOPES that the COMPANY will
do what's right, and keep the product supported, so that we can continue to make music.

If they don't, we have every reason to be upset, and to complain about it.

If you, PERSONALLY, don't believe that the company has that responsibility, that's YOUR
opinion, and YOUR entitled to it.
 

Let me further state...

The Company can opt to "discontinue" support for product.  They have the right by the agreement.
But that usually means that the program has been superseded by a new program (i.e. Trilogy for Trillian
just as an example)
 
If a company drops a product completely, then we have no recourse.  Sadly...this happens (i.e. GigaStudio)

But a company that is STILL selling a product, should be supporting it....not even debatable...if they
WANT the revenue, they should be supporting it.  

This has NOT been the case with the SampleTank line of products.  This has been an EPIC fail on IK's part.
There "sensitivity" to the issue is obvious.  And the "misleading" comments have been going on for years.

Support them if you so desire.  That is your Prerogative, as continuing my campaign against the tyranny of
Corporate avarice and greed is mine... 

@ IK Multimedia
 
Just stopping by to add my support and patience; Please don't rush the release of ST3, I'm not concerned if it takes several more months due to for example; 'quality control' along with further 'tweaks' then that's perfectly understandable. For now of course and the point is; SampleTank 2.5 XL is fully functional and continues to be one of my 'main go-to plugins' for composing. Even the good ole cclarry has stated (posted) that SampleTank works fine and he's using it with Windows 8.1 see thread here:  ((reference - post)) - yep, ST2.5 has always been absolutely rock-solid from the word go for me; no glitches, no crashes, and incredibly light on PC resources, much lighter compared to other similar plugins. Long ago I purchased several IKM products; I'm still very grateful and always satisfied with them all, totally love 'em products. That said, IMO, IKMultimedia produces 'exemplary-ware' and their support to me has always been spot on.  Thanks IKMultimedia, wish you all the very best. :)
 
I've been following this topic (and other similar topics here and on other sites) very carefully, mostly just reading, read all posts carefully numerous times. And considering of course the majority of forumites who have not posted and certainly not interested in participating (posting) on forums here or on other sites renders most discussions (not all), reviews and polls = inconclusive, or as the old saying goes; taken with a grain of salt. Aww heck, even in matters unrelated to this topic and this site I guess it's typical to see mostly the same minority of registered users hanging around day in day out to repeatedly air their dirty laundry, talk in circles (the same old nag, nag nag), outwit, then joke, then outwit the jokes and then laugh and laugh  :P
 
 

SongCraft
@ IK Multimedia
 
Just stopping by to add my support and patience; Please don't rush the release of ST3, I'm not concerned if it takes several more months due to for example; 'quality control' along with further 'tweaks' then that's perfectly understandable. For now of course and the point is; SampleTank 2.5 XL is fully functional and continues to be one of my 'main go-to plugins' for composing. Even the good ole cclarry has stated (posted) that SampleTank works fine and he's using it with Windows 8.1 see thread here:  ((reference - post)) - yep, ST2.5 has always been absolutely rock-solid from the word go for me; no glitches, no crashes, and incredibly light on PC resources, much lighter compared to other similar plugins. Long ago I purchased several IKM products; I'm still very grateful and always satisfied with them all, totally love 'em products. That said, IMO, IKMultimedia produces 'exemplary-ware' and their support to me has always been spot on.  Thanks IKMultimedia, wish you all the very best. :)
 
I've been following this topic (and other similar topics here and on other sites) very carefully, mostly just reading, read all posts carefully numerous times. And considering of course the majority of forumites who have not posted and certainly not interested in participating (posting) on forums here or on other sites renders most discussions (not all), reviews and polls = inconclusive, or as the old saying goes; taken with a grain of salt. Aww heck, even in matters unrelated to this topic and this site I guess it's typical to see mostly the same minority of registered users hanging around day in day out to repeatedly air their dirty laundry, talk in circles (the same old nag, nag nag), outwit, then joke, then outwit the jokes and then laugh and laugh  :P
 
 

Glad your content SongCraft.  

Most aren't.  Yep..it works...barely....and still must be bridged,
which further limits it's usefulness.  While every other DAW and sampler
out is 64 bit, and aren't making excuses about it.  They've even gone AAX,
which what is DELAYING ST3 (according to the Reps)...which they could have
already released, and later do a point update to ADD AAX support, but chose NOT TO.

You all somehow think this is ABOUT SampleTank, it's not...it's about IK's
lack of support and handling of SampleTank....just to AGAIN make that clear.  The ongoing
it's coming "vaporware" issue is a sidechain...(see what I did there?).  It's also that they're
"hyping" the Product, with no apologies for not supporting it for YEARS AND YEARS.
At least the others have kept up with "point" updates...which IK could have done to get
it to 64 bit, before doing a "rebuild".  It's doesn't take 5 years to do that....sorry.

They chose to go after iDollars, full throttle, and left this product unsupported, EVEN
updating Amplitube and T-Racks BEFORE doing something with this now VERY legacy
software.

That's the issue that's being discussed. 
 
As I said, Glad you're content.  Most aren't...and have already moved on (to better,
supported, ground). 

They'll sell.   GAS always wins in the end.  Just ask the Oil Companies...

I guess I don't get the hostility about slow releases. Yes, I'm somewhat perturbed by the slow release but honestly, who gives a crap? ST 2.5 and all it's brethren are useless to me. They don't work and that bothers me a bit but for the most part, I don't use synths that often. It's just a matter of 32bit not working in 64bit. Some have luck and that's great.
 
I'm not even happy with the T-Racks mastering program. It won't run on my machine either. I suspect it's another 32bit not liking the 64bit environment or whatever. I don't know. I'm just a user who can't use that product.
 
So yes, I wish they would release ST3 just to stop this incessant IK bashing. They are not in business to fulfill our whims.

Then what are they in business for?

Guitarpima
So yes, I wish they would release ST3 just to stop this incessant IK bashing. They are not in business to fulfill our whims.

The thing is the whim of 64-bit support is not an unreasonable one, nor one that should be that hard. That audio software doesn't do 64-bit in 2014 is pretty unacceptable. Windows came out with a 64-bit version for AMD/Intel x64 processors in mid 2005. It isn't like 64-bit is new, it is near a decade old on the desktop. Audio, being one of the big memory users, was one of the things to start moving first. Also given that Windows uses the LLP64 data model, it makes porting pretty easy so long as you didn't do silly things like cast pointers in to ints and so on.
 
So I think it is reasonable for people to be rather annoyed with them for not going 64-bit for so long.
 
Also I think a large part of the frustration is that after so long, now they are going heavy on the hype but light on the release. They keep talking about it but are not putting it out there. That is a bad sign. Not because they are refusing to launch before it is ready but because it often means that marketing smoke and mirrors is being used to try and cover the lack of anything being ready.
 
nVidia did this with the GeForce 400 series. They weren't ready for AMD's 5000 series and had no cards to hit back with so they went in to overdrive with the hype machine. Then, after quite a bit of waiting, they launched a fairly lackluster product. Compare that to when they launched their 8000 series, one of their best releases ever, they were exceedingly quiet until they had cards to sell, despite rumors that their cards weren't going to be as good as AMD's.
 
When companies go heavy on hype but with no real details/launch info, that is a worrying situation. It is even more frustrating to people who have been waiting half a decade, as it seems many here have.