Reading all the complaints and everything else on this thread and also the smugness in which IK Multimedia comes back with ( which he thinks is damage control) I think it would be about time to boycot the whole company.
A company that cant keep its word and deliver on time (usually within a time span of 2 weeks) should not be a company and should therefore be boycotted.

cowboydan
Reading all the complaints and everything else on this thread and also the smugness in which IK Multimedia comes back with ( which he thinks is damage control) I think it would be about time to boycot the whole company.
A company that cant keep its word and deliver on time (usually within a time span of 2 weeks) should not be a company and should therefore be boycotted.

THIS is exactly what I've been saying and doing for quite some time...I refuse to buy an IK Product until they
make this right.  Sometimes the line has to be drawn.

I have to agree...they come off as petty, rude, sarcastic, misleading, even condescending, to customer complaints,
with "we don't owe you anything, you bought a product, and too bad if you don't like it".  EVEN after I
tell the Reps "It's not you - it's the Company and the methods".  That simply is not good business. 

But, if you praise them, they'll certainly say THANKS and QUOTE it.

The only thing I've requested is that they Publicly acknowledge the lack of support for this product and
apologize to the ST 2 customers that got pillaged.  I don't think that is an unreasonable request.
But, based on the sarcasm of IK Obi, I'm not expecting that to happen.

My fight continues...alone if I must, but it will go on.

cowboydan
Reading all the complaints and everything else on this thread and also the smugness in which IK Multimedia comes back with ( which he thinks is damage control) I think it would be about time to boycot the whole company.
A company that cant keep its word and deliver on time (usually within a time span of 2 weeks) should not be a company and should therefore be boycotted.

Count one more to that list.   Mostly because their reps are so obnoxious.  They seriously need to move both of those guys to other positions (somewhere where they are not interacting with people).  I hate to say fire someone,  but these two are seriously incompetent.  I  dislike obnoxious, cocky,  and rude company reps.  That's an immediate turn off and there are far to many competitors out there to deal with that kind of attitude,  in any business.  Different reps could have easily handled these situations without getting personal and "high school girl" about it.  IK would have been better served just keeping quite,  then having these two as their face.  Are you listening IK? Or is everything you hear filtered though those two?
 
edit--I just want to add that I'm sure in real life the two IK reps are good guys.  And none of this is the end of the world for anybody.  The world will go on and Sampletank will continue to have customers because they have been around a long time and make good products.  But their reps are just seriously  in the wrong biz. Sorry guys, but you've very publically displayed your lack of skills in this area.  Customer service is not hard,  but it takes a certain type of person to do it.  A much thicker skin than you guys have,  for one.  IK,  do yourselves a favor and find someone that knows how to handle your current and future customers. 

IK Obi
 
That is very odd, please shoot me the ticket number to get T-Racks working. It runs very stable on all of my 64 bit machines.
 

Hey IK Obi,
Just curious what version of Sonar do you use?
I don't remember if you ever mentioned that you are a Sonar user...

@Songcraft...I'm sure there are some folks still using Cake Pro Audio 9 and still find it meets their needs. There's probably someone somewhere who listens to 78s on a Victrola. That is not the point.

I own most all of IKs music software...and still use most of it...and, like you, still like it. No one is debating the quality of their products. We are pissed about being strung along for years...many years...with promised updates that have never happened. I don't think anyone...even Larry...would be raising such a stink if IK had simply stated years ago that the had no immediate plans to update SampleTank. Honesty would have carried them a long way with most customers. Maybe not 10 years...but quite a ways. But they didn't choose honesty or customer centric service. They chose deception and foot dragging and downright bs. That's what folks are angry about.

But yes you are certainly correct about one thing...we do laugh and laugh. It makes our Tummies feel all better:-)

yorolpal
@Songcraft...I'm sure there are some folks still using Cake Pro Audio 9 and still find it meets their needs. There's probably someone somewhere who listens to 78s on a Victrola. That is not the point.

I own most all of IKs music software...and still use most of it...and, like you, still like it. No one is debating the quality of their products. We are pissed about being strung along for years...many years...with promised updates that have never happened. I don't think anyone...even Larry...would be raising such a stink if IK had simply stated years ago that the had no immediate plans to update SampleTank. Honesty would have carried them a long way with most customers. Maybe not 10 years...but quite a ways. But they didn't choose honesty or customer centric service. They chose deception and foot dragging and downright bs. That's what folks are angry about.

But yes you are certainly correct about one thing...we do laugh and laugh. It makes our Tummies feel all better:-)

Correct on ALL counts and points Ol Pal...I'm glad someone gets it 
EDIT: especially the LAST one...

yorolpal

@Songcraft...I'm sure there are some folks still using Cake Pro Audio 9 and still find it meets their needs. There's probably someone somewhere who listens to 78s on a Victrola.

LOL Victrola? Ya' still spinning that ole classic ol pal :P
 
Here's  the original excerpt from my post:
 

SongCraft
 
Even the good ole cclarry has stated (posted) that SampleTank works fine and he's using it with Windows 8.1 see thread here:  ((reference - post))
 

 

yorolpal
 
That is not the point.
 

 
Yes I agree with that remark 100%. And as I've said earlier:
 

SongCraft
 
I've been following this topic (and other similar topics here and on other sites) very carefully, mostly just reading, read all posts carefully numerous times.
 

 
I understand the upset that is why I stayed out of 'what's already been said over and over' for more than a year, so of course everyone knows about cclarry's, yours and others 'point'.
 
Hey, it must be a male thing, always gotta make a point and keep thrusting away until.... BAM
 

mike_mccue

 

 
LOL!
 
Seriously, lets finally get down to the real point....:
 
The boat has already left the dock long ago... what I mean by that is; it might have been better to take matters up directly with IKM management long ago (about 5 or more years ago) with support from fellow forumites (maybe a petition?.)
 
So, agreed; most are indeed happy (quality wise) yet upset (for reason obviously made clear on this thread and other threads over the past several years -- IMO some comments are overly exaggerated), all whilst using Cakewalk site (and other similar sites) as a spring-board to 'repeatedly' - publicly air dirty laundry in regards to a competitor not related (business wise) with said site(s) is not my way of doing things for example;
 
I and probably many others preferred to be etiquette and patient on a public forum, why? Times are tough (economy) along with... competition is very fierce, and I don't want to see more businesses go down and people with family lose their jobs. I also believe in accepting apologies and move on without holding a grudge.
 

SongCraft

 I also believe in accepting apologies and move on without holding a grudge.
 

Correct SongCraft...and when IK makes an apology...which is the ONLY thing that has been requested...
I will move on and not hold a grudge.  Pretty simple really.

MakeShift
"Suppose Cakewalk said "We won't be updating Sonar for the next
5 to 10 years". "

I would be disappointed and then I would buy another DAW and move on.

Exactly, especially the move on part.
 
Regards,