• Software
  • So, I get my new ARC2 software, and........(UPDATED- song added, post #32)
2013/12/26 20:55:26
batsbrew
((i fixed the mic. updates near bottom of thread))
 
the mic does not work.
 
or rather, to be more accurate:
 
the 3 prongs on the inside of the mic, that are supposed to line up with the 3 holes in the mic cable, do not line up; they are slightly rotated inside the body of the mic, and they do not key together, and will not allow the mic cable to plug in.
 
grrrrrrrrrrrrr
2013/12/26 22:01:10
rtucker55
Sorry to hear the bad news, that would suck!
 
I just looked at mine and it is a bit rotated and the mic cable fits very tight but it will mate up. That plastic connector that holds the 3 pins is suppose to have a key on it that aligns with a groove inside the mic body. They must have put some serious force on it to get it in there mis-aligned that bad.
 
I have a feeling there is a set screw somewhere under the label that is holding that connector in place but I'm sure it would violate your warranty if you messed with it. Makes me wonder how they even got the screw in it unless they made a new hole in the plastic connector... Then again, they may not have put the screw in and the only thing holding it together is the friction of the mis-aligned plastic key on the connector forced into the mic body.
 
Where's that Obi when you need him?  Hope you get it sorted soon.
2013/12/27 12:41:33
The Maillard Reaction
Maybe Obi can drive over with a loaner or a replacement.
 
He lives right down the road from you. :-)
2013/12/27 14:16:49
batsbrew
really? right here in slut ville.....?
 
LOL
 
 
that'd be cool..
 
i was just really ready to roll with this thing.
 
i tried my shure ksm44 in omni mode, just to see if the software was doing it's thing, it does, but it says in the literature that the software is geared towards that one mic...
 
2013/12/27 18:25:29
clintmartin
Yep, Obi lives in Salt Lake. He's always been very quick to help me with anything. ARC has made a big difference here. I went through the process 3 times and the results were very consistant. My correction is almost perfectly flat. I hope you get it going soon. I will be interested in how it works for you.
2013/12/27 19:57:54
batsbrew
so now, i have to pay to ship the unit back to IK
 
they sell me a bad unit, and i have to pay for it.
 
 
i'm already starting to regret this transaction.
 
2013/12/27 20:38:10
Jeff Evans
Poor quality control. They should just send you a new one and pay also for the return of the faulty one. If I bought a Rode Mic here in Australia and there was the slightest thing wrong with it that is exactly what they would do. In fact I had a problem with a cable with the Rode Classic Mk I and they sent me a new cable overnight. It arrived at 7am the next morning (in time for a session too) and paid for the transport back of the old one too. Service.
2013/12/28 01:10:12
IK Obi
Shoot me a ticket number via PM and I'll be sure we get you a new one sent out. Thats really odd to get it not working like that, I have two and both work fine.
 
clintmartin
Yep, Obi lives in Salt Lake. He's always been very quick to help me with anything. ARC has made a big difference here. I went through the process 3 times and the results were very consistant. My correction is almost perfectly flat. I hope you get it going soon. I will be interested in how it works for you.




I totally would be down to meet up and drive one out to you, but as of Sunday I'm in Guatemala visiting family for the holidays. :/ Maybe when I get back we can hit up a show or something? Still, the situation sucks and I want to do my best to get it straightened out for you. What part of the Valley do you stay at?
 
 
2013/12/28 12:21:41
batsbrew
thanks for that offer IK...
that's very generous.
 
i'd love to be able to keep the current serial number software (i have it all installed and it is working fine), but just replace the mic.
 
it looks like whoever built the mic, just pushed the pin face in a little rotated, and i don't want to ruin the mic screwing with it trying to fix it.
 
i'll pm you the info i got from IK,  but please don't bother with it while you are on vacation.
it can wait a few days.
 
 
 
i live in Olympus cove, near wasatch blvd. it's about 3500 east and 4200 south
 
thanks again, and have a great holiday
2013/12/28 16:08:51
IK Obi
Replied via PM. Sorry again about this happening, I haven't heard this happening before so its probably just a fluke. Not on vacation, still working out here while I'm out. But definitely enjoying the scenery, music and the exotic brews!
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