Thanks for the conclusion of the story, when you think about it, don't you think that support rep from isotope should have been a bit more helpful?
I had an authorization issue with isotope and got about the same results, except the rep I had was the polite public relation expert type. He assured me that the development team was aware of an authorization issue with ilock and win 7, but had no fix at the time..., I had it authorized on my XP install but wouldn't recognize the ilock on my Win 7 64 bit install. I figured the fix was something simple , I needed to update to a more recent installer. I should have figured that out myself at first but IMO, he should have as well.
In case they were thinking of sending me one of those how did we do surveys, I wrote back commending him on his people skills but suggested he work on his product knowledge and problem solving skills.