Man, I was going to post about something similar!!!
Friends who've lived here in Vegas for a while told us that it was practically a cultural thing here… Back home, I can certainly tell you that I do see that younger people don't care much. Here, it doesn't seem to be a matter of generation.
First time I noticed was w/ our landscaping guy, Pedro. In his 40s. Referred by the landlord. We'd scheduled a meeting with him, he didn't show up in the morning as expected and called us at the end of the day - like 12 hours later - to ask if the next day would work. Next day he arrived late - by 6 hours.
He was just as late each of the following times. In fact, the last job we gave him, he finished w/ a cumulated 5 days delay because he was late by 3 days for the initial meeting with us and then late again by 2 days to show up and do the job.
Then there's our landlord's maintenance guy. Almost 60. He was supposed to fix the stove and a few other little things the week after we moved in, March 22nd. We finally got ahold of him at the end of September, after a dinner w/ our landlord.
He arrived one hour late, fixed the faucet, ordered the stove part that needed. Said he'd be back the next day - 45 minutes late, replaced a filter in the AC vent. The stove part that needs to be replaced had not arrived yet - he said he'd be in touch with us w/in a day our two. It's been over a month. No news.
Recently, I've been trying to get rid of a few things we'd bought for the house before we moved in and realized that we wouldn't need them. Instead of having them sitting there in their box in the garage, we might as well get rid of them.
So this lady writes, asks about the microwave, we agree on the price, she tells me she'll be here the following day, around one. At 5-ish the next day, she e-mails me - she got sidetracked. Excuse me?!!! Sidetracked? - We set another appointment the next day… Same BS. Don't know her age - but I'd be tempted to imagine that a married lady called Barbara probably isn't all that likely to be 20...
Last week, same thing with a guy who wanted the treadmill… The guy seems to be in his 40-50s. We agreed to get in touch the next day - he postponed by 5 hours. We then agreed for a rendez-vous the next day - he wrote and said he couldn't show up.
In fact, the only "customer" who's been on time this far was a guy from North Carolina. A musician at that - he bought my Marshall AVT which I wasn't using.