Or do they give a sh*t about their customers?  I bough a product 10 days ago and the Online Installer won't work.  Gives some kind or access error.  I log a support ticked and get a stock reply about antivirus apps which doesn't apply. Now they will not answer my emails or support tickets.  It's been 9 days.  I paid for a product that I can't install.  I also can't update my existing products or purchase any more products since I can't install anything.  What is wrong with these people?  I used to think they were a decent company but apparently I was wrong.

 
 That installer is weird, not sure how it came up in your version of windows but in XP it launches a network admin logon I haven't seen used in a decade.
 If that is coming up for you, the checkbox “Protect my computer and data...."  will be checked by default. Take that out and it should run.

Seems very strange - I have always had good service from them.
Have you tried to email? Try some of the address below (or just email them all!):
 
[email=info@xlnaudio.com"> info@xlnaudio.com
[link=mailto:shoporder@xlnaudio.com]shoporder@xlnaudio.com[/link]
 
<a href="mailto:support@xlnaudio.com]support@xlnaudio.com[/email]
 
 
 
Hope you get sorted soon
Nigel
 

Not quite sure what happened there - I'll try again
 
[email=info@xlnaudio.com"> info@xlnaudio.com
[link=mailto:shoporder@xlnaudio.com]shoporder@xlnaudio.com[/link]
<a href="mailto:support@xlnaudio.com]support@xlnaudio.com[/email]
 
 
 

oh well, went strange second time as well! PM if you can't decipher the email address!!
Cheers
Nigel
 

Were you able to register your serial # at XLN? Even without installing it, registering the number and having an account may be the problem. If you have done this then disregard.
 
HTH

Guitarpima
Were you able to register your serial # at XLN? Even without installing it, registering the number and having an account may be the problem. If you have done this then disregard.
 
HTH

It registered and shows in my account but that registration process seemed to be the culprit.

Update:  The finally got back to me.  10 days for a new product is crappy customer service.  The updater is working now but the new product was uninstalled by the installer.
 

Glad you are nearly sorted
Nigel
 

I spoke too soon.  Their email was 3 days ago and now they are ignoring me again.  I still can't use the product I purchased.