bitflipper

Eddie TX
 
What it means to me (as a businessperson) is treating customers AS THOUGH they were always right.  ... Maybe I'm a relic from a different age
 Cheers,
Eddie
 

 
You're not the only relic around here, Eddie. Many of us remember a time when business transactions were eye-to-eye and rarely contentious, when a handshake was as good as a lawyer-vetted contract.
 
Unfortunately, we no longer live in that world. Nowadays you're dealing with people who are nothing more than a digital graphic and a URL. You may not even know which country your credit card charge is going to, much less whether or not the other party is trustworthy.
 
That's why we have to depend on virtual communities to figure out who's who and what's what, as unreliable a mechanism though that may be. And the only way that can possibly work is to encourage openness and honesty. If that means a vendor comes across sounding irritated at me, I'll accept that as the price of being real. Better that than getting a non-commital, non-offensive, politically-correct reply that conveys nothing.