I never got the e-mail, even though I have used 2.3 for years. The support link on their site asks you to download some crapware CAPTCHA program to finalize your communication. I went on the net and connected to their forum where I found an e-mail address for support. I sent them my name and my old e-mail account and a few ripe comments about how ridiculously complicated this has to be.
All I got back was an e-mail from Earle telling me to use something else. He was resentful that I would suggest that there was ANY problem with their communication! That seems to be at odds with other comments on this forum.
Basically - He told me to Go To Hell !
Seriously guys, this is a "convenience" program. It's nice for a quick tweak on a premaster.
These people seem to think that they are God's gift to engineers!
Oh well, one less thing to worry about...but I would think twice about a company that sends you WACKY e-mails and takes 7 years to upgrade at twice the cost of the original program. Just sayin'.
I was flabbergasted.