yeah.... I too was looking forward to your NAMM updates.  Maybe next one!
be blessed!

Sorry, bitflipper, I figured that but I didn't want to rain on your parade if you were a friend of "The Specialist".

Nadine, my reluctance to put a unknown sourced CAPTCHA program on either a personal computer, much less a workstation, and then complaining about it to the HarBal developers, was enough for them to take time away from their busy schedules to send me mail and call me names.  I suppose they have all of this time because NOBODY CAN GET IN TOUCH WITH THEM!!!!

Your best bet is to use their old e-mail address: support@Har-bal.com

Say hello to the boys for me and be sure to tell them I sent you. Maybe I'll get a fee upgrade??!!

Thanks to Earle for posting my mail on a public forum. I guess that's just the kind of guy he is.

Re-reading them, I find them neither emotional nor incorrect.

It would appear that the owners of the website did not even know what their security software was doing.

I rest my case.

By the way, Har-Bal 2.3 was a nice program, especially if you are into automated EQ. I can't take that away from these guys.

My point, and the reason why I am angry enough to not "employ" these people, is their customer service stinks and their general attitude seems arrogant.

If you get off on reading other people's mail...go ahead and read Earle's post above and tell me where I am off base.

In any event, that's all I have to say about the matter.

I installed it about 10 minutes after purchasing. Actually very easy, and 1/2 that time was spent copying folders to backup drives.  No other software was needed.  Definately some new stuff to learn in this one.  Looks GREAT!

Sent an email last night and got a fast turn-around email from Har-Bal this morning. I'll be upgrading. I was treated with respect as a customer. No complaints here.

Anyone that got the new HB.

As far as moving to different places in the song, Is there a more reasonable way to shuttle or rewind or FF or something to navigate the tune? Or, is it still the silly little node thing you have to mouse and grab/slide?
Thanks

There is now a graphic representation of the file above the eq plot, simply place the cursor at the point you wish to navigate too.  I haven't gotten around to setting loop points etc, but I would imagine that's been improved as well.

Dan

My experience with the Har-Bal folks has always been outstanding.  I got the 3.0 upgrade in January, used it once, then promptly went on a trip back east for 3 weeks.  When I finally got back to my studio, I fired up Har-Bal, and........it didn't work!  I sent off an email to Paavo at 5:19PM on 2/13/2012, and I had a return email from him at 6:04PM diagnosing the problem and telling me how to correct it.  I did what he said, and he was right, and I was immediately back in business.  It's really tough for me to imagine any better tech support than that, unless the guy came over to my studio and personally fixed the probelm for me hisowndamnself.
 
As for Har-Bal 3.0, I think it is a great tool to add to the toolbox, and I highly recommend it.  After you finish your mix and you think you are done, render the mix into stereo and then import it into Har-Bal and take a look at it.  You'll immediately be able to see any weak areas of the mix and any areas that are too strident.  Let's face it, unless you have a set of golden ears (and I'm betting the majority of home studio folks don't unless they happen to be a pro mixer and/or masterer, in which case they prolly don't need Har-Bal anyway), it never hurts to "get another opinion".  Har-Bal also allows you to generate an EQ curve for any number of refernce tracks that are in a similar genre as your song, or represent the goal you want to reach sonically with your song.  The prudent thing to do then is to go back into Sonar and adjust the mix of the indiviudal instruments and tracks to try to correct those deficiencies (now that you know where the problem areas are).  After that, if you still need some tweaks, then you can use the tools within Har-Bal to correct the EQ problems and move on to the mastering stage.  (Har-Bal has a feature where you can segment the song into Intro/Verses/Choruses/Middle8/Outro segments in case each segment differs significantly in sound, and you can then generate a separate EQ analysis curve for each of those segments.  Plus, you can look at each of those segments from a Mid, Side, Left or Right standpoint with separate EQ curves.  Putting offline DSP to good use!)
 
When I was back east, I got some stereo reel/reel tapes from the guys I used to record with back in the late 70s.  These tapes were all over the place: pro studio, home studio and live gigs.....and they varied sonically from pretty good to pretty bad.  They were recorded in 1980 and 1981 after I moved away.  They wanted me to digitize them, clean them up and make them sound good, then master them.  There is certainly no way to go back and adjust any mix tracks now- those tapes are over 30 years old!  Har-Bal is really helping to get a handle on the sound in this effort without overly coloring the sound.
My $0.02
JV

@earle, I have to say that I find your decision to post those emails publicly very unprofessional and somewhat immature. Yes, the customer did complain publicly, but there is a line between defending yourself and abuse. As a company you have to take the high road. I can't imagine established companies like Apple, Microsoft or even Cakewalk deciding that the way to address a public complain about their products or services was to post their emails publicly without permission to do so. It seems like you make a good product. I have been curious about it. However, this thread does make me wonder a little about support. Part of providing good customer support is knowing hoe to deal with difficult customers. Your way would have gotten me fired from any customer service job I ever had. I have had clients who were total a-holes and not once did I ever get into a public back and forth with them, let alone post private emails. The correct response, no matter how big of a douchebag they may come off as is some form of 1)"sorry you are having troubles, let's see what we can do to fix this" 2) explain any misunderstandings like the captcha thing in non-aggressive language that implies the client is an idiot 3) never blame the client for their problems even when it is the client's problem 4) never get personal with client even if the client chooses to do so. 5) Just fix the problem. Even the worst client will be purr like a kitten if their problem just gets fixed without arguing over things like fault.

+1  ^^^

Somebody that spoke to me like that then posted a transcript of it on a public forum could expect something from me in the future but it wouldn't be my custom.

Unbelievable.  What planet are these people from...