so sony released an update. vegas 12 is 1+ years old, and the updates still keep coming...
but this update had a bug, found immediately by forum members, who reported it to sony. the next day, a sony developer came on the forum and said, (i paraphrase) "sorry guys, this one is my fault. i zigged when i shoulda zagged..."
the next day, the updated update was released, aok.
now, sony has hired a new QC employee named adam, who introduced himself to the forum because...
wait for it...
part of his job is to monitor the forums and interact with the members about issues, concerns...
talk about a tale of two cities, i mean companies...