.

I can never get my win 7 64 bit with FireFox to talk to the site, have to use explorer.
But weird, on my work PC win xp 32 bit I just accessed my Ilok acoount with my hardware, though

Mike,

I've had to use an older computer before to download stuff onto the iLok.  And it worked fine on the newer computer - that is the point.  Drag the iLok between machines w/ all your authorizations dongled. 

I think I had the same situation - sounds like it anyway.

Surely you have an old machine - or someone you know does.  Use that to get the dongle right.

.
 

Hi Mike

This also caused me no end of frustration. I tried everything until the following worked:


- You need to use your 32-bit IE10.

- Although you're likely on Win 7 (64-bit)?, you should have 2 versions of IE10 on your Start Menu >>> All Programs. One will say 64-bit, the other will say nothing. The one with nothing beside is the 32-bit version. However, sometimes the 64-bit one may have nothing beside it and the 32-bit version may have (x86) beside it. I'm sure you'll figure it out. 

- Once you have IE10 32-bit running, press ALT on the keyboard to get access to Internet Explorer's Menu bar. Go to 'Tools' >>> 'Internet Options' >>> 'Advanced' tab, scroll quite far down and check the box which says "Allow active content to run in files on my computer". 

- Close IE10 down.

- Start IE10 up again.

- Go to the iLok website. Plug your iLok in and then log in (all in the order I wrote it).

- Look out for IE10's little message at the bottom of the browser asking if you want to allow iLok.com to run Active X or something or another along those lines. I can't recall exactly what it says. Click Allow/Yes to this.

- You should now be logged in with everything working fine with your iLok and licenses showing up in your account.


See how you get on with this. Worth a try. It works for me. No more XP boot ups for me just for the iLok. 

Stewart 

iLok.  noun
1. Anagram of the name, Loki
2. a small device that plugs into a computer and is purported to serve as an adapter or as a security measure to enable the use of certain software, but in reality is a Hardware Virus.
3. a practical joke by an alien race known as the Mac-Hiavellians.  Considered to be in extremely poor taste throughout all galaxies.
4. derogatory term usually screamed at the top of one's voice while raising a fist in a manner reminiscent of Captain Kirk screaming the name, KHAN!!!
5 the end of Western Civilization.  Well, it had a good run.

When WAVES left iLok I imagine that was like a mall losing its biggest anchor store.  Shouldn't be long now before Slate, Soundtoys and the like follow suit. Just a matter of time. That's also probably why iLok hasn't updated since dinosaurs roamed the Earth. Why bother?

Yeah, it's a frustrating procedure alright.

I use Mozilla 3.6 when I want to update my iLok. It's the only thing I could get to work.

.

Another perfect example of the tail wagging the dog. You spend thousands on software and it grinds to a halt because of a dongle worth $5. Not what they charge, but likely what it costs them.

Nonsense!