Noel Borthwick [Cakewalk]
As far as lifetime updates go Cakewalk hadn't offered them since they were discontinued a long time ago since they were a one time promotion. Users who got it when they first came out in 2016 got about 20 monthly updates that more than justified the cost they paid for it.
Alternatively some people bought Platinum / Lifetime in Dec 2016 and didn't even get the 12 months of updates they were entitled to normally irrespective of the lifetime updates offer, so there are also people who didn't get any benefit at all from "lifetime" updates - let's not forget that, eh?
Also your " 20 month" people only got that deal because they had already previously paid for a 12 months membership, so in reality they didn't get an "extra" 20 months they got the 12 that they had already paid for plus a few more, depending on their renewal date, so let's not try to make out that people got a reasonable amount of return for paying twice.
I'm not suggesting that this is your fault personally, but I do think people were entitled to expect a lot more than they actually got given the promises made, so please don't try to make out that it was generally a fair deal, especially given that the same people are now left in limbo re the future usability of what they have paid for. Yes I have read the official statements and also all of yours and whilst I believe that you are sincere in what you say, I also can't say that I really blame people who are maybe sceptical of CW "promises" now.
IMO it does you no favours to try and play the lifetime thing down. Better to just hold your hands up and then try to make it better somehow.
It's great that you are doing what you can to keep us updated and I genuinely hope that the positive outcome you allude to comes to fruition. I'm still using platinum and will do so until that becomes impossible, so despite the above comments count me as on your side.