I honestly believe that a large portion of the people who hang out on forums are simply clueless and whiners. In most cases, people who actually know anything about the software and have the patience to learn to use it are the quietest, the most positive, most well-behaved and helpful.
But idiots outnumber them - I've seen them complaining after seeing a few screenshots on Facebook. And they're everywhere. They complain on MacPro Video's feed, on Mix Magazine's feed - any place where they can type a comment, they'll spew their crap.
In fact, of all the dozens of people I know who use Pro Tools and Logic in real life, none of them actually hangs out on forums.
I have NEVER heard one of them complain about the GUI or say that they'd dump it if this or that wasn't implemented.