Hello. Sorry about the long post. I am running Sonar X2a (64 bit) in Win 7 SP1 x64. For a year now (since buying Sonar X2 summer '13) I have been having a problem with intermittent computer crashes when using Sonar.
The Crashes. Intermittently, when I use Sonar, the computer will freeze up – the graphic display freezes, and the computer no longer responses to mouse or keyboard activity. The computer will not respond to Ctrl-Alt-Delete. To regain control of the computer, I must hold the power button to hard-stop the computer, and then re-start it. Because these crashes bring down the OS, there is no error log recorded; WhatIsHang records no problems. I can sort of reliably cause a crash problem by starting the computer, launching Sonar, load up a project, and then walk away from the computer. When I return to the computer after 60 minutes or so, typically the computer is crashed/frozen. So I get crashes/freezing just simply by having Sonar up and running on the computer; I don't even have to interact with Sonar to get crashes/freezing. I also get crashes/freezing when recording, playing back, and editing audio or midi data, and while doing other work in Sonar.
Interestingly enough, on a hunch I started the computer today, launched my copy of Pyro Audio Creator 1.5, opened the Editor application and then loaded an mp3 file, and then walked away from the computer, the computer was crashed/frozen when I checked on it about 40 minutes later.
HOWEVER, I can start the computer, launch Sound Forge 10, load up a .wav file, and the computer will run fine for 3-4 hours, without any crashes/freezing. Indeed, the computer will run reliably for hours without problems whatsoever so long as I am NOT using Sonar or Pyro.
What I have done to try to resolve this:
- Updated Sonar X2 with the latest update
- Updated Win 7 with latest patches/updates
- Updated drivers for audio and midi interfaces to the latest drivers available
- Updated the bios to the latest version.
- Re-built the entire software environment by formatting all HDs, re-installing the OS and re-installing programs (making sure each installer was “run as Administrator”).
- Put in a new Siig DP FW card (with TI XIO2200AZGW chipset)
- Ran MemTest+86 (ver. 5.01) for two complete cycles. Zero errors were reported. (Note also that this process took 4+ hours, and the computer did not crash during this time.)
- Because intermittent computer crashes are commonly caused by memory problems, I also swapped out my memory modules. My computer has two memory modules, and I got the same crashing/freezing behavior using both memory modules and with any one of the memory modules.
- Monitoring CPU and MOBO temperatures: the CPU temperatures stays round 36-37oC – well within normal operating tolerances; the MOBO temperatures are a little cooler, and also well within normal operating tolerances.
Still to do: stress-test the CPU using Prime95.
So, my suspicion at this time is that there is some interaction of Sonar or Pyro with the audio interface that is causing these crashes/freezes. I am hoping that some user here can suggest some tweaks to Sonar, the OS, or the audio interface that will help with these crashes/freezes. Or maybe someone has another idea for trouble-shooting things I can do to further isolate and identify the problem.
The Computer
I built the DAW specifically to run Win 7 and Sonar X2. The computer has no other functions, and is not online or networked. The specs are as follows:
Processor – Intel i5 3570 quad core @ 3.40 gHz (normal clock – NOT overclocked)
MOBO – ASUS P8Z77-VLX w/ Intel Northbridge Z77 Express chipset
Memeory - 2 x Corsair Vengence CMZ16GX3M2A1600C10B (2 modules of 8 GB apiece: total 16 GB), DDR3 Power - Corsair CMPSU-750TXV2, 750 watts Firewire – Siig DP FireWire 2-port PCIe card
Drives - Seagate ST500DM002 Barracuda 500 GB, SATA 7200 rpm HDs OS - Win 7 Home Premium 64 bit, SP-1 Cakewalk - Sonar X2a (I believe I have all Sonar X2 updates installed)
Audio Interface – Mackie Onyx 1604 w/ firewire card installed (driver ver. 1.7 installed – is the only driver version Mackie makes for this device and this OS)
MIDI Interface – MOTU Micro Express USB midi interface (Motu “universal” driver installed – is the only driver version Motu makes for this device and this OS).
Note: this computer has no VGA card. All graphic functions are handled by the CPU itself.
Any ideas? Thanks for reading.