Dear All,
My name is John DiNicola and I am the Manager of Customer Experience Engagement for the BEHRINGER and BUGERA brands at MUSIC Group. I wanted to jump in here and comment on some of the statements / questions in this thread, and also offer my assistance to the community here.
In regards to the quality of our products, we encourage you to reach out to retailers such as Sweetwater, PSSL, & Thomann, who can testify that our products have some of the lowest failure rates in the industry. This is all the result of a massive commitment to manufacturing and testing procedures, including a $20 million investment after our acquisition of MIDAS / KLARK TEKNIK. This has allowed us to offer a 3-Year Warranty Program on all of our products since 2012, whether a X32 console or $25 guitar pedal.
We have also made major improvements in service over of the past few years. We now have our own CARE centers in Las Vegas, USA and Kidderminster, UK. From these facilities we can perform both in and out-of-warranty repairs, as well as supply parts for our authorized service centers. Our Tech Support teams work out of these facilities as well.
Regarding the X AIR, I’d also like to note that the X AIR XR18 is in fact shipping, as units have just started reaching customers in the US this week. To answer Jim’s question, all X AIR mixers feature the same preamps and conversion as the X32 Digital Mixer family. The processing is very similar as well, including all of the FX algorithms!
Please let me know if I can answer any other questions regarding our company or products. I’d also be happy to ask our CEO, Uli Behringer, to comment on the discussion as well.
Best Regards,
John DiNicola
Manager, Customer Experience Engagement
MUSIC Group
BEHRINGER