mcdonalk
After having been a Cakewalk user for 30 years, I never thought I'd be reduced to making such a snarky comment, but here goes:
Maybe the big announcement on June 1st will include a resolution to my case #313717 (Rapture Pro reverts to demo mode) which has been outstanding for two months, and has gone ignored for almost three weeks, in spite of my emailed pleas. This unresolved support experience is unprecedented in my experience with Cakewalk, and a demonstration of customer appreciation, which supposedly the lifetime subscription offer is, should also include the resolution of this issue.
There has been some discussion in other threads about how Cakewalk's customer service/support team seems to have gone AWOL as of late...perhaps that has something to do with the upcoming announcement? Not suggesting a paranoid speculation (they're gonna take our money, kill off SONAR, then run!) but perhaps there are some big changes happening (call it "restructuring" maybe?) that are more widespread than just payment/membership options for SONAR products.
I also submitted a service request a few weeks ago and never heard back, but in my case it turned out to be janky hardware so ultimately it worked out fine, but yeah, I get it. A snarky response is understandable.
That being said, given Cakewalk's participation in this and other threads, and their proactive nature in general, I gotta think the support issue is temporary.