mem test for Win 7 64?

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The Maillard Reaction
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2010/07/27 10:47:16 (permalink)

mem test for Win 7 64?

I had a bad morning... my laptop wouldn't even power on.

I removed and reinstalled the memory chips and it's running again.

At first I thought a single chip was bad... but now both chips are in and it is working.

I'm thinking a mem test is in order.

Does anyone have any thoughts?

best regards,
mike


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    Jim Roseberry
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    Re:mem test for Win 7 64? 2010/07/27 10:55:17 (permalink)
    Hi Mike,
     
    Ideally, you want to test the memory "outside" of the OS/configuration...
    Thereby eliminating them as variables...
    Download the Memtest x86 iso image file... burn it to CD... and boot the machine from that CD to run the memory tests.
    I'd let all tests run thru several times.

    Best Regards,

    Jim Roseberry
    jim@studiocat.com
    www.studiocat.com
    #2
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/27 11:08:56 (permalink)
    OK thanks a bunch Jim.

    I have a x86 iso disk... but I'm on the road.

    I do it as soon as I get back.

    Thanks again,
    mike


    #3
    larrymcg
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    Re:mem test for Win 7 64? 2010/07/27 12:51:41 (permalink)
    IIRC, you want to use memtest86+  (v4.00 or later) with 64bit systems and multi-core processors and especially if you have 4GB of memory or more.  memtest86+ is a successor to memtest86.
    Check out www.memtest.org

    --Larry

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    slartabartfast
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    Re:mem test for Win 7 64? 2010/07/27 16:36:12 (permalink)
    It never hurts to test memory, but your symptoms suggest that poor seating of the chips might be more likely as a cause than bad addresses. On the other hand you certainly at least turned off the power before you mucked with the memory and rebooted, so you can't be confident that the problem was in any way memory related.

    You can get a pretty good idea about memory problems without burning a boot disk by running the Win 7 memoryu diagnostic.

    http://www.tomstricks.com/how-to-test-your-ram-or-memory-with-windows-memory-diagnostic-tool-in-windows-7/
    post edited by slartabartfast - 2010/07/27 16:38:04
    #5
    fireberd
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    Re:mem test for Win 7 64? 2010/07/27 18:03:03 (permalink)
    As it is now working, I doubt that a diagnostic will show anything, and the reseating was probably the problem.

    In most cases diagnostics only show problems if a device has failed.  If it's an intermittent and "working" when you run the diag nothing is going to show up.  With an intermittent the test should be run multiple times and even then if it's not "broke" nothing will show up.

    "GCSG Productions"
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    #6
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/27 18:03:07 (permalink)
    Bummer... I worked with the computer this morning and now I can not get it boot up under any circumstance. I've tried every combo of chip position I can try. I'm on the net with another system now.

    I have 2 2GB chips. they are samsung brand were sold as OEM when I got the computer from Toshiba Direct.

    Curiously, the battery charging indicator is on... while I know for sure that it was fully charged when I shut it down this morning. It seems as if the battery was discharging while I had it sitting on a shelf powered down.

    I was just getting ina groove with this system.

    I'm not looking forward to troubleshooting. :-(

    Thanks for the good advice.

    best regards,
    mike 


    #7
    larrymcg
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    Re:mem test for Win 7 64? 2010/07/27 18:14:45 (permalink)
    I'm thinking the obvious things to try are:
    Just one memory module installed at a time.
    Booting something like the memtest86 or memtest86+ disks.
    --Larry

    Intel Core i7-4790 @3.6GHz; 8GB; Win10 Pro 64bit; 1TB disk + 3TB ext disk; Midiman Fineline mixer; MidiSport 4x4 midi I/F; Roland JV-30 kbd/synth; Yamaha TG55 synth; Rx with 3 piece Home audio speakers; Sonar X3e Studio
    #8
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/27 18:19:04 (permalink)
    Thanks Larry,

    The good news... after a few minutes the battery seems to be fully charged... so let's cnsider that observation statistical noise.

    I have been trying a single chip in either slot for the past hour... That's 4 possible positions... I also tried using both chips in both positions.

    No go... at this point I don't even know how I would boot to memtest.

    I'm in rural Wisconsin at the moment and trying to figure it if a small town walmart might have some DDR3 chips to buy and try.

    Thanks for the heads up about the latest memtest.

    best regards,
    mike


    #9
    jcschild
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    Re:mem test for Win 7 64? 2010/07/27 18:22:53 (permalink)
    remove the battery

    Scott
    ADK
    Home of the Kentucky Fried DAW!
    #10
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/27 18:39:12 (permalink)
    I gave that a try with all the combinations listed above. In other words I tried all the combinations I could think of with the battery in and the battery removed.

    Thank you for the suggestion.

    I've never been this dead in the water... I get no activity what so ever when I press the power button. It's not like it's getting stuck in posting to bios... it's not even trying.

    I'm open to any and all suggestions.

    very best,
    mike


    #11
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/27 23:13:17 (permalink)

    If any one has any ideas please share. as it is I can't magine doing much more ntil I try a fresj stick of memory.

    I've taken my previous laptop down to bare bones several times. This one is only six mnths old and it's mainly just a travel office and photo processor. It's lived a very easy, well cared for life... and it runs so cool that I didn't think the memory would burn out so fast.

    I did have some problems with my old P4 3.3GB laptop... but it ran really hot.

    I just don't know what else I can do when it will not even try to boot to something.

    Thanks for reading. :-)

    best regards,
    mike
    post edited by mike_mccue - 2010/07/27 23:36:48


    #12
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/27 23:34:17 (permalink)
    I found a refernce on the web to pulling the battery and holding down the power button for a minute and then trying to boot without the battery plugged in. It didn't work.

    I also found several references to usb ports getting messed up and causing these symptoms. That made me recall that last night, when the computer was running normally... I plugged my wacom Tablet in a different port for the first time. I did it because of how I was sitting at a table... I was surprised to see Win load a driver for that port (or something like that) but I did not think much of it.

    Is it possible I buggered up the bios?

    Thanks,
    mike
    post edited by mike_mccue - 2010/07/28 07:16:11


    #13
    slartabartfast
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    Re:mem test for Win 7 64? 2010/07/27 23:39:33 (permalink)
    No go... at this point I don't even know how I would boot to memtest.


    As I intimated earlier, I do not think it is bad memory. The advantage to booting from a memtest boot disk is that it will completely bypass your hard drive and operating system. It boots to memory-resident Linux. If you can even get memtest to start it points you to a hard drive or OS problem, while it clears your memory from consideration. If you can't boot to Linux or DOS from a boot disk, your problem is more likely hardware (still not necessarily memory). If you carry a copy of your Win 7 install disk, you can try to boot from that into the Windows installation/repair environment, that would at least confirm your hardware works. Also there is usually a reset button (often accessible vial a small hole under the laptop) that might let you restart (although removing and reinstalling the battery usually has a similar effect). And sometimes you have inadvertently hibernated your machine which can sometimes be recovered by holding down the power button until your thumb turns blue.
    #14
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/27 23:58:42 (permalink)
    Thanks for elaborating.

    I did the hold down til the finger is sore procedure.

    I can't get any activity on the status LEDs except the one that indicates that I plugged the power supply back in.

    It's just dead.

    I just tried with NO memory installed. No leds no sound no nothing.

    Time to call Toshiba?

    best,
    mike
    post edited by mike_mccue - 2010/07/28 07:17:23


    #15
    fireberd
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    Re:mem test for Win 7 64? 2010/07/28 06:15:45 (permalink)
    It would appear it's "NFG" (Not Functionally Good)

    "GCSG Productions"
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    #16
    jcschild
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    Re:mem test for Win 7 64? 2010/07/28 08:03:25 (permalink)
    time to call Tosh yes.
    if pulling the battery didnt help i would have to say its fried.

    Scott
    ADK
    Home of the Kentucky Fried DAW!
    #17
    The Maillard Reaction
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    Re:mem test for Win 7 64? 2010/07/28 08:27:45 (permalink)
    Thanks to both.

    best regards,
    mike


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