Helpful Replynew forum forgotten pw email doesn't get sent?

Author
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
2018/12/21 17:44:13 (permalink)

new forum forgotten pw email doesn't get sent?

just tried to log into the new forum, but forgotten pw, "email is sent" message but no email received - is it all set up properly?
tia

just a sec

#1
chuckebaby
Max Output Level: 0 dBFS
  • Total Posts : 13146
  • Joined: 2011/01/04 14:55:28
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 18:15:48 (permalink)
I had problems logging in over there because I was using Internet Explorer 11 (which works fine here).
It didn't work I needed to use Google Chrome.

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
#2
Jesse Jost
Administrator
  • Total Posts : 24
  • Joined: 2013/10/18 12:57:45
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 18:23:40 (permalink)
pwalpwal
just tried to log into the new forum, but forgotten pw, "email is sent" message but no email received - is it all set up properly?tia



Have you checked your spam folder? Apologies if it got caught there.

Jesse Jost
BandLab
#3
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 19:37:53 (permalink)
thanks for replying, nothing in the spam folder

just a sec

#4
Johnbee58
Max Output Level: -72 dBFS
  • Total Posts : 946
  • Joined: 2014/06/21 10:45:53
  • Location: Reading PA
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 19:43:30 (permalink)
I have a different UN & PW for the Bandlab forum and the Cakewalk forum.  I managed to get on the new forum using the UN PW for the Bandlab forum and it automatically moved all of my info over.  Try doing that if you haven't already.
 
John B

Lenovo Core i5 4460 Desktop PC (Windows 8 64 bit), Focusrite Scarlett 6i6, Nektar LX61 Keyboard MIDI Controller, Avantone Pro CV-12 tube condenser microphone, JBL LSR308 8" active monitor speakers.  Cakewalk by Bandlab, Reason 7,
NI Session Strings Pro, NI Strummed Acoustic Guitar, Miroslav Philharmonic, Auturia DX7 V, Garritan JABB 3, EZ Keys, EZ Drummer.
 
 "I will create music the way I want to whether a million people are listening or no one is listening."   Dan Fogelberg, Singer/Songwriter-1951-2007
#5
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 20:22:24 (permalink)
Johnbee58
I have a different UN & PW for the Bandlab forum and the Cakewalk forum.  I managed to get on the new forum using the UN PW for the Bandlab forum and it automatically moved all of my info over.  Try doing that if you haven't already.
 
John B




well it recognised my email (and didn't recognise another i tried) and said it sent the email but it hasn't shown up at this end, could just be stuck in the pipe somewhere so let's wait a bit and see

just a sec

#6
Jesse Jost
Administrator
  • Total Posts : 24
  • Joined: 2013/10/18 12:57:45
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 20:22:31 (permalink) ☄ Helpfulby pwalpwal 2018/12/21 20:23:26
Hey Paul - are you logging in with your BandLab account? PM me your email address, as I don't see your name in the member database.

Jesse Jost
BandLab
#7
Cactus Music
Max Output Level: 0 dBFS
  • Total Posts : 8424
  • Joined: 2004/02/09 21:34:04
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 20:43:00 (permalink)
Well I logged in  using my email that is attached to Cactus Music,, But the computer I'm using is actually logged in to Bandlab Assistant under my JohnnyV account and a different email,, SO It would seem you don't need to be logged in Bandlab assistant to log in to the forum. 

Johnny V  
Cakelab  
Focusrite 6i61st - Tascam us1641. 
3 Desktops and 3 Laptops W7 and W10
 http://www.cactusmusic.ca/
 
 
#8
Tom B
Max Output Level: -88 dBFS
  • Total Posts : 107
  • Joined: 2015/01/30 18:59:42
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 20:54:19 (permalink)
chuckebaby
I had problems logging in over there because I was using Internet Explorer 11 (which works fine here).
It didn't work I needed to use Google Chrome.


Chuckebaby,
Thanks for posting this information. I also used IE11 and couldn't log-in. Chrome worked. 
 
I'd prefer not to use Chrome, but realize it might be the only option. I wonder what other browsers will work or won't work on the new forum.

- Tom B.
See the new Cakewalk by Bandlab Forum - Jan 2019.
#9
scook
Forum Host
  • Total Posts : 24146
  • Joined: 2005/07/27 13:43:57
  • Location: TX
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 21:05:50 (permalink)
I use an older FireFox (pre-Quantum) release. It works OK.
#10
jamesg1213
Max Output Level: 0 dBFS
  • Total Posts : 21760
  • Joined: 2006/04/18 14:42:48
  • Location: SW Scotland
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 21:07:57 (permalink)
Using Edge here, logged in to new forum with CW username and password.

 
Jyemz
 
 
 



Thrombold's Patented Brisk Weather Pantaloonettes with Inclementometer
#11
Larry Jones
Max Output Level: -74 dBFS
  • Total Posts : 834
  • Joined: 2007/10/11 02:45:33
  • Location: Southern California
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 21:16:58 (permalink)
So Chrome works and older Firefox works, but IE11 doesn't. What about current Firefox? (I'll test for myself when I get home, but I'm on my Chrome-only laptop right now.)

SONAR Platinum 2017.10 • CbB  Win10 • i7/2600 • 16GB RAM • Focusrite Scarlett 6i6 • NVIDIA GeForce 8400GS
#12
shawker
Max Output Level: -89 dBFS
  • Total Posts : 80
  • Joined: 2014/08/12 12:45:03
  • Location: Sunshine Coast BC
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/21 22:50:37 (permalink)
current Firefox works here.
#13
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/22 00:07:33 (permalink)
Firefox Quantum good here! (on latest release 64.0)

DAW: CbB; Sonar Platinum, and others ... 
#14
John
Forum Host
  • Total Posts : 30467
  • Joined: 2003/11/06 11:53:17
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/22 01:13:25 (permalink)
I'm using Opera and was able to login. 

Best
John
#15
mkerl
Max Output Level: -87 dBFS
  • Total Posts : 190
  • Joined: 2015/03/26 17:13:30
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/22 03:55:36 (permalink)
I'm using Edge and had no problems. 
 
Happy Holidays 

Nothing to do but playing (Ch. Parker)
#16
adrian.crossan
Max Output Level: -78 dBFS
  • Total Posts : 647
  • Joined: 2003/11/05 18:15:04
  • Location: Liverpool, UK
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/22 10:47:40 (permalink)
Looks like IE11 log in has been fixed.
#17
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/22 13:17:24 (permalink)
ok, after spme faffing about, i can log in via the link top-right rather than the new forum page that was shared, but then going back to the new forum i have to log in with my email and not username...
still, weird that the forgotten pw email wasn't sent, and that my username/email/pw don't seem to be all connected in the backend somehow...

just a sec

#18
bapu
Max Output Level: 0 dBFS
  • Total Posts : 86000
  • Joined: 2006/11/25 21:23:28
  • Location: Thousand Oaks, CA
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/22 15:29:16 (permalink)
Looks like Jesse is going to need to keep this forum open so that "old" users who have problems logging in "there" can come "here" and complain report the problem.

#19
davehorch
Max Output Level: -89 dBFS
  • Total Posts : 75
  • Joined: 2017/01/15 11:53:02
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/23 00:18:07 (permalink)
So where can I find this magic new forum?

Win-7 Professionalx64.  CWBL, SONAR X3e, & most other previous versions.  TASCAM US-1800 audio interface.  A bunch of outboard stuff that never gets used anymore (ADAT boat anchors, smoooth LA4 comps (miss them!), etc.)  Way too many instruments.
#20
TheSteven
Max Output Level: -55 dBFS
  • Total Posts : 2037
  • Joined: 2005/03/05 01:17:06
  • Location: Southern California
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/23 00:28:40 (permalink)
davehorch
So where can I find this magic new forum?


 
https://discuss.cakewalk.com

"Time is a great teacher, but unfortunately it kills all its pupils" Loius-Hector Berlioz

www.AgitatedState.com MenuMagic - plug-in management powertools!
My Tunes
#21
michaelhanson
Max Output Level: -40 dBFS
  • Total Posts : 3529
  • Joined: 2008/10/31 15:19:56
  • Location: Mesquite, Texas
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/23 03:31:38 (permalink)
I had the same problem.  When I entered my email, it said it would send me a message which I never received.  Now I am locked out.  Very frustrating!

Mike

https://soundcloud.com/michaeljhanson
https://www.facebook.com/michaeljhanson.music
iTunes:
https://itunes.apple.com/us/album/scandalous-grace/id1180730765
 
Platinum Lifetime, Focusrite 8i6 & 2i4, Gibson LP, ES335, Fender Strat, 4003 Rickenbacker
BMI
#22
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/23 09:58:03 (permalink)
michaelhanson
I had the same problem.  When I entered my email, it said it would send me a message which I never received.  Now I am locked out.  Very frustrating!


i logged in to the regular bandlab site top-right using username and pw - luckily my browser had saved the login info... but then in the forum i had to use my email plus the same pw as the regular site
/hth

just a sec

#23
Jesse Jost
Administrator
  • Total Posts : 24
  • Joined: 2013/10/18 12:57:45
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/23 12:31:05 (permalink)
michaelhanson
I had the same problem.  When I entered my email, it said it would send me a message which I never received.  Now I am locked out.  Very frustrating!



Hey Michael, sorry for the trouble. Just checked your account - can you try again?  Thx!

Jesse Jost
BandLab
#24
cecelius2
Max Output Level: -61 dBFS
  • Total Posts : 1494
  • Joined: 2009/11/06 16:12:11
  • Location: Pacific Northwest
  • Status: offline
Re: new forum forgotten pw email doesn't get sent? 2018/12/25 20:38:05 (permalink)
Me too.  I got on the forum, but needed to change my email address; so when I requested a change of email address it said it was sending me the "email confirmation" link.  I never received the email and I have checked my spam--no email sent yet. 
 
Now I am locked out of the new forum.  I tried to get it to resend a new "confirmation email" but it now says "Registration is currently disabled" with a code 2S129/5.
 
Jesse, can I send you my email so you can help reset it?
 
Cecelius2




#25
Jump to:
© 2022 APG vNext Commercial Version 5.1